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October 2024 by Matt G (Mattyg_hd)
Recently brought in a Nintendo switch with an unusual issue, that it charged normally but would only output video on some docks but not others. Since the system was out of warranty, I brought it to Genius Repair to assess what was going on. They ran multiple tests for about a week and kept me updated the entire time. While they unfortunately could not diagnose the problem, they went above and beyond with trying everything they could; even testing the switch on additional docks that they had requested from me mid-repair and giving thorough explanation about their process. All of this without any additional charge aside from the diagnostic fee.
I would highly recommend Genius Repair for any repair needs because they are a shop that genuinely cares about their customers and goes above and beyond for them. Although I'd never hope for one of my electronics to break, I would happily return to Genius Repair for their honest and transparent service.
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October 2024 by David Knoll
Greg, Ty and Jacob were great to work with when I destroyed my iphone recently- responsive, knowledgable, pro-active. By far the best phone repair business I have ever worked with- I highly recommend them, as did the friend who sent me there.
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September 2024 by Kim Cone
Had an iPhone battery replaced here after a poor Best Buy Henrietta experience. GR provided solid service, a fast repair time, and a fair price. Took only an hour.
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August 2024 by Sue Hahn
Genius was immediately able to diagnose and repair my phone while I waited. The cost of repair was very reasonable. Highly recommend
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August 2024 by Terry Mors
Great service from the team and very friendly.
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July 2024 by Giuseppe Corso
Last Saturday my daughter dropped my phone and smashed the screen. I brought it right over to Genius Repair and they had it fixed within an hour. I was able to walk right in and they took care of it. They have great people there and I highly recommend this place.
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July 2024 by Alex Woods
Brought in a Digital PS5 that unfortunately wasn't able to be repaired. I appreciate Greg and the wonderful staff at Genius Repair for their great customer service. I was able to trade in the Digital PS5 for a working one. Thanks again guys. Keep Up The Great Work.
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July 2024 by Nancy Brady
I went into Genius Repair to have my phone screen replaced (second time in 3 yrs). I decided to switch my mobile service provider to Spectrum, the telephone Spectrum sent to me stopped working after 4 days. Unable to fix it through the troubleshooting on the Spectrum site, I called Greg from work and explained the problem. He contacted them on my behalf to see if they could fix the issue. Unable to do so, he went ABOVE AND BEYOND to make certain that I was able to be able to have the means to connect with family and got Spectrum to replace the defective device. I recommend Greg highly.
Customer Service is alive and well.
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July 2024 by MAK
GREG & TYLER? best in town very good at the job & made it an easy speedy process. Shouts out to you Guys
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July 2024 by Gwen Haywood
Excellent five star they had a 20 that’s what I would give them excellent super thank you so much
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July 2024 by Brian Creelman
Be very careful when you ask about price. I called asking for a diagnostic on a PC, and was told that the maximum cost for a diagnostic would be $30. After the diagnostic, I ended up being charged $80, as apparently $30 is the maximum for phones, but PCs are more. It's possible that whoever I was talking to made an honest mistake in stating the wrong number, but I'd be careful regardless to get that stated before you hand anything over. They seem competent and reasonable, but my experience was definitely sub-par.
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June 2024 by Sammuel Jones
BEST PHONE REPAIR. LOOKED THEM UP ON GOOGLE STOPPED IN AND They FIXED MY S22 ULTRA IN UNDER AN HOUR AMAZING Thank you ?
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June 2024 by Stephanie Jurkowski
They replaced my cracked Galaxy Note 9 screen and 6-year-old battery for a fair price, and quickly. When the replacement screen turned out to have a defective part, they fixed the problem immediately and without extra cost. I will be back with any future repair needs!
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June 2024 by Ja'yeir Smith
Over price I have a huge list why I don’t recommend
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May 2024 by Randy Stott
Screen was cracked. Went in and got it fixed in an hour. Screen in perfect now . Will def be going here again if I drop phone again. I recommend this place
