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November 2023 by Breanna Hilliard
Hi, I went to the bank in citygate for anybody who’s reading this The lady who helped me was named Jordan. She’s a great great person. She has great customer care service. She’s very knowledgeable and every way possible and she helped me out through a lot of things. I did not know because I’m only 28 and I needed help because I’ve never had a good bank this one. Amazing customer service amazing person and amazing all-around. She did a fabulous job. Thank you Jordan!!
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April 2023 by W O
Been with this bank from the very beginning
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June 2022 by Vincent Chapman
This is where I've banked for the last few years. Love them.
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April 2022 by Joe Webb
It would be nice if somebody picked up the phone when I call … nobody ever awnsers the phone !
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February 2022 by Casey Miner
Jordan at city gate was very helpful she is a great customer service representative and a great problem solver. She is also quick! Thank you so much and I appreciate what you do for all your services! Keep that positive vibe!
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October 2021 by Omari Morgan
What an incredible team and incredible manager at this location. David is absolutely incredible. He never misses a beat and his customer service is second to none. His honest, integrity and general kindness set him apart from any banker. Across the board I have seen Five Star Bank consistently hire excellent employees at all of their location but David truly brings it to a higher level. His approach is highly informative so that you can make the best decision for your family. He never pressures you and when he states he will follow up, he never fails to do so. I am so please with my experience here. Thank you team for all you do.
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October 2021 by Franz Tyson
Manager David has been our banker for many years here at City Gate and previously at the Twelve Corners branch. He has been a friend to many in our family, and has helped us teach good savings & banking habits to our Grandchildren.
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July 2021 by Jon Miner
The manager Dave is amazing! He solves all my problems and knows what customer service is! I will forever go to him with all my issues he knows how to solve problems quick! He gives five star bank a good reputation and himself a great one!The wayland branch i have had nothing but problems and calkins branch always sends me to wayland. I simply take the middle man out and go to westfall! Thank you dave for your excellent customer service and a very prompt resolution!-Casey Miner
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December 2020 by Ashley Burgess
I visited this branch last week. Dave the branch manager assisted me and he was very polite,helpful and thorough. He even followed up with me today and that made me smile.Its good to know that great customer service still exists! Thanks Dave!
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March 2020 by Ashley White
I visited this branch last week. Dave the branch manager assisted me and he was very polite,helpful and thorough. He even followed up with me today and that made me smile.Its good to know that great customer service still exists! Thanks Dave!
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September 2019 by Rebecca Mearns
I moved To Rochester from Geneva and made Five Star City Gate my Bank that I go to. So glad I made this choice. David is a great guy and Treats you extremely well and he really seems to care about the Customer which is a huge plus.He and his Five Star Team goes out of there way and goes the extra mile to make sure your Happy. You couldn't ask for a more professional,outstanding bank Manager like David...He is a asset to your Bank. Thank you David for what you have done for me. It is greatly appreciated. Have A Great day...You're The Best Ever!
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February 2019 by Kristy MacCheyne
Absolutely beautiful branch with great amenities. The branch manager, David, was very personable and helpful! Bill helped me out and answered all of my questions with a pleasant demeanor! I would highly recommend banking with them!
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November 2018 by Jeff Lester
The office is beautiful and the branch manager David is amazing. He greeted me right when I entered the office . He is professional, friendly and dressed really good. I once worked in the financial business for a small and a large corporation and he is a true model of what a banker needs to be like. If you're looking for bank go to the City Gate Branch and you will be amazed !!
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January 2018 by Bogdan Kirilchuk
Great staff, always friendly, caring and helpful. Highly recommended!
