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February 2024 by Alisha Black
John Defranco was very wonderful. He explained everything I needed to know. Emery Gerstner was very helpful, he offered the warranty hazard that ibwas not aware of.
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February 2024 by Shahroz Fateh
I was plaining to visit this place but while looking up so many bad reviews i changed my mind .
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February 2024 by Karen Stevens
Excellent customer service. Friendly and knowledgable and willing to offer suggestions. Made the issues easy to understand and resolve. Will continue to do business with this location.
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January 2024 by Des Amaya
I went here since 2019. Around 2021 they started to go really down hill. They never tell you what you need if they find something wrong with the car. They talked down to me and some of my other friends too. They would never answer the questions we had directly and spoke to us like we were stupid. Also! This whole time they told me they were giving me a full synthetic oil change and come to look at the paper that it was partial for $75. Awful business practices and expensive for no reason.
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January 2024 by Tony Guzzo
Do NOT bring your car here if you value your time at all. They will smile and happily lie to your face about time estimates. Appointment times are meaningless so dont bother rushing in - they wont be getting to your vehicle for at least 2.5 hours.Truly avoid this place at all costs. Steve is not reliable - at all. Firestones motto is honesty and integrity and this place has none.Update after their District Manager called:Was condescendingly told that there's a difference between drop offs and waiting room. Never, ever, has it made a difference. I told them I'd be going to the gym a few stores down and will be back to pick it up - 2.5 hours later it still hadn't moved. I waited in the lobby for 1h20m with no movement of the vehicle. When I finally got fed up and rudely asked when will the Jeep be going in they said 'Oh it's going in right now'. 20 minutes later, it still hadn't moved, so I demanded my keys and left. District Managers solution was to offer a free oil change or inspection - my time is worth more than $30. You lost a 10yr customer.
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January 2024 by Rich Cybul
John is always very informative about any services that my car may require. Car always is done on time and with quality.
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January 2024 by Kevin Fitzpatrick
John & the other staff are always very helpful. They offer several options/solutions & explain each in detail.
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January 2024 by Brycen Wright
Dropped a vehicle off with an appointment made days prior, only wanted a diagnostic done, no work. Got there at 8:30am and was told it would be one of the first cars looked at that day, I went home, called around 2pm for an update and was told that the vehicle was up next to be looked at. Already angered, I waited till 5:30 to check in again, was told this time that it wasn't gonna be looked at today, it would be one of the first cars done in the morning. I wasn't about to be lied to again so I psyically went to the location around 6:30pm to pick it up and the car hadn't been touched, was covered in snow, had sat in the same spot I dropped it off in. I wouldn't recommend this location to anyone that doesn't have a business week to wait around for their horrifically unorganized scheduling.
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December 2023 by Nikolas Obecanov
I called the store and spoke with Emery and he was very helpful from the get. He had me in out with an hr or so with new snow tires. The experience was amazing.
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November 2023 by Teodor E K.
Left oil cap open and oil leaked out all over the engine. I was lucky I didn't have to travel far but this oversight will ruin someone's engine.
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November 2023 by Jenna Bubb
took my truck here for the first time for an oil change and inspection. they called me saying one tire wouldn’t pass and i would need at least 2, if not 4 new tires because the one tire was at 2/32. took my car elsewhere the next day and watched it get measured and it was 3/32 and passed with no issues. can’t get an honest inspection anymore, would not recommend firestone.
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November 2023 by Adam Pierce
They are straight shooters. They tell you what's wrong with your vehicle and do their best to get you back on track, sometimes it's not what you want to hear, but that's the way it is.
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November 2023 by Jenna B.
took my truck there for an oil change and inspection, they said one of my tires didn't pass so i was going to need at least 2, if not 4 new tires. had someone else look at it the next day, who measured right in front of me and it passed without a doubt. don't take your car here, they just wanna take your money. can't get an honest inspection anymore.
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October 2023 by Dorothy Greer
Had appointment for tire rotation and alignment. Asked ahead of time and was told 1 to 1 1/2 hours. Took almost 2 hours.
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August 2023 by Tedder F.
Make sure they did what they charged you for. They changed my tires on my vehicle and charge me for new TPMS sensors. But when I got my car back, my TPMS sensors were not correct, which led me to believe they never change them even though I got charge for them.Their service time is also longer than expected. Beware online prices aren't the same as in store.Tires are great though!
