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January 2024 by Vicki Musson
This will be the second and last time that I have issues getting my debit card renewal. My debit card expires in December, literally the worst month for the post office. This is the second time that my new card has been lost in the mail. Each time this has happened, they block my current card before it expires, messing up everything. All my auto payments are halted because they claim someone could have gotten my new card and used it, even though it's not activated, nor would that person have any of my information. So basically, their activation means nothing, but they say it does. Although they block all my legitimate use on my unexpired card, claiming someone could use my unactivated new card without a PIN or again, any of my personal information. I have closed all my accounts with them and will be taking my business elsewhere.
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October 2023 by John Spaulding
I made the switch 20+ years ago when it was limited to Kodak employees and direct relatives. It is the best financial move I've ever made. They have added so many services and technology as well as drive thru only and branches around the entire Rochester area. Support is excellent, parking is never a problem, they have their own app, financial planning, loans and mortgages and I believe they do businesses now too.
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August 2023 by Hailey Raymond
Went to this ESL to try & set up a new bank account, this was my first time in a bank by myself. I stood in the near the screen where you check in for around 5 minutes waiting for someone to speak to me seeing as only one employee was helping a customer & 5 were doing nothing I figured someone would talk to me but instead a few went on their phones and just stared at me continuing to talk to their coworkers. completely unprofessional & I will not be banking with ESL because of this. I am not typically one to complain but this was very unprofessional.
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August 2023 by Dee Cruz
Shuts down debit card when ever you want more then 150 dollars! So embarrassing when your standing in line trying to but your card thru several times only for it to keep declining. Even the retailers say this is common for this bank . Have several friends and family members this has happened too.
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August 2023 by michael riley
They really work with you even if you keep your accounts negative a couple times a year. The over draft protection is the only reason I'm not homeless right now 10/10
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July 2023 by Artiville Roberts
I have been banking there since 1977 and I'm still there, good people. ?
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April 2023 by Debi White
Excellent staff. Very knowledgeable and helpful. I like that most of the same tellers are always there and they get to know you.
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January 2023 by Michael “Mike” Brown
I went in to cash some EE savings bonds. The person who greeted me named Holly was incredible, She said I can help you right here at her desk. I thought I was going to be there for an hour, she was able to cash the bonds in and get me out of the bank in less than 15 minutes. She was super knowledgeable, friendly, and she exceeded my expectations. Thank you Holly.
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December 2022 by Mike Brown
I went in to cash some EE savings bonds. The person who greeted me named Holly was incredible, She said I can help you right here at her desk. I thought I was going to be there for an hour, she was able to cash the bonds in and get me out of the bank in less than 15 minutes. She was super knowledgeable, friendly, and she exceeded my expectations. Thank you Holly.
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November 2022 by Mark N.
ESL staff is always courteous, helpful, and very professional! Each time we stop in for banking transactions they are incredibly supportive. I highly recommend ESL banking to my friends!
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October 2022 by Karen Collins
Went in today with my 3 year old in tow looking for help handling an Estate. Everyone we interacted with was extremely friendly and helpful (and patient!). Highly recommend to anyone looking for that extra personal touch.
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January 2022 by dick
Personally I consider this the best bank around. Professional and friendly staff willing to help you with any banking needs.
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January 2022 by Papa2025 Scottsville, NY
Great bank, Great employees fast service. This is one if my favorite banks. Geneseo short lines and fast accurate service.
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April 2021 by The Shepherd's Fold Church Scottsville, NY
Great bank, Great employees fast service. This is one if my favorite banks. Geneseo short lines and fast accurate service.
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April 2021 by dick kijowski
Personally I consider this the best bank around. Professional and friendly staff willing to help you with any banking needs.
