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August 2024 by Danielle Shepanski
I popped into Elmgrove Auto after being referred when I had discovered a nail in my tire that I needed help with plugging. Tim although very busy, stopped what he was doing, listened and talked to me about what was going on and was able to help me. He was friendly, attentive to every customer that came in the door, accommodated me working there while waiting and it was done in no time. I work in customer service so it was refreshing to have a great first experience and I highly recommend!
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August 2024 by Maggie Aubeuf
I've always had not the best experiences with shops and then i found this gem! I was only due for an inspection but wound up having a nail in my tire days before my appointment. I called to see if they could fix it while it was there and they had no problem adding it for me. When i brought it in they were open early, friendly, and made me feel comfortable to trust them with the service and vehicle! They didn't try to upsell anything just good men doing their jobs! Anything auto go to Elmgrove Auto!
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June 2024 by Elizabeth Chatfield
These guys are the best! Friendly, honest and fast, 10/10. I highly recommend this shop!!
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June 2024 by Erin Stiles
Great experience here. Another chain shop broke off key to lug nut locks, so couldn’t rebalance my new tires. This shop was recommended to me from another independent shop and I was able to get in right away. Tim had to torch these lug nuts off. Waiting area very comfortable and clean. Everyone was helpful and very professional, prices reasonable. Great service, definitely will be back. Thank you!
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May 2024 by Brittany Gould
I’ve brought my car there for routine visits and for emergency repairs. Tim was always so helpful and honest. I am grateful to have found a good car mechanic!
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April 2024 by Joni Redmond
Took my car in for some routine maintenance and was very pleased with the time it took to complete the work and how well I was treated. The mechanic explained how often I should have these services done to prolong the life of my vechicle. He was very knowledgeable. So happy I went to Elmgrove Auto.
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April 2024 by Karina Licata
Knowledgable and friendly with meticulous work.
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April 2024 by Barb Evans
I love Elmgrove auto! I had a quick repair I needed to get done and Tim was just wonderful! Felt totally comfortable and so happy with my service and how he educated me on the repair! I highly recommend Elmgrove Auto!!!
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March 2024 by Nakia Taylor
This place was recommended by a friend of mine because I was having lights pop up on my dashboard and I didn't understand what was happening. The mechanics definitely made me feel super comfortable and they explained everything that each light meant and how much it would cost to repair everything. They were very patient with me and they made me a priority and I would recommend them to everyone I know because the work was done the same day and I was so pleased with the service from beginning to the end
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March 2024 by Dee Scott
Brought my Malibu in today 3/1 for an issue with my windshield wipers not working. Called and they were nice enough to fit me in, that's when it all fell apart. I've been coming to Elmgrove Auto for at least 14 years, when the gas station was out front. Bob was great to me so I told my staff about him and how convenient it is to our business, so my service manager started going and other workers. I also started bringing our business vehicles there too. We'll NO more- here's why. Carter called me back and told me my windshield transmission was shot, so I said the motor is good, I hear it working when I turn my wipers on, he goes on to say.. yes, but the motor is weak so the whole unit needs to be replaced. I asked him how much said it would be $570 not including tax. I said really geez, he says yeah, we've had to replace like 3 of these within the week and these are known to fail in Malibu's. Good thing is the new unit will be all steel, they improved the part as it's coming from GM and they can have it there by 1PM and installed. I said ok I'll do it, by this time it's around 10AM. I called back within 15 minutes and asked Carter was he sure the price he gave me was correct, he said yes. Told him I called another repair shop and they said around $300 to fix it if they had to replace everything. But that it could be the wiper arm bushing, and that it would be a really cheap fix it this is the case, I asked them how much? He said if Autozone/ Advance Auto has them I could get about 4 for $10. And if I watch YouTube and search for the videos, that's all it would cost and maybe 40 minutes. If they do it $120. I go to Advance Auto after watching 4 videos, buy the $10 bushings and only needed one to fix the issue. I've never did this before so it took about 1-1/2. I'll never, ever go back to Elmgrove Auto. Our business vehicles will not be going there, my service manager and the team said they will not go either. I understand making some money, but to blatantly try to rip me off is on another level of dishonest business. $570.00 plus tax for, I hope they do not have any issues with there overhead garage doors and openers, what goes around comes around. Crazy how they can smile in your face and sleep great at night. My friends, family and business partners will definitely be told to stay away and if they do get a call, charge them like they tried to do me. Funny when people forget that they will need something one day and feel the burn when the shoe is on the other foot. Here is my $10 part that I installed, one little arm bushing.
Thanks Carter, you have a lot to learn. Hopefully you and the new owner do better before it's too late.
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March 2024 by Maria Orozco
Do not recommend! They Overcharge females!!!!!! And are not professional, awful customer service!
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March 2024 by Lori B
Hands-down, the best repair shop in the area. The new owner Tim is a very seasoned mechanic with decades of experience. He takes the time to explain and educate the customer why regular maintenance is needed. It will save you money in the long run and keep your car running safely in the future. I left there, feeling confident that my vehicle was safe and dependable. I will recommend Elmgrove Auto to all of my friends and family!
Thank you to Tim and his staff
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March 2024 by Jolene Burgess
I have been coming here for years. I’m always happy with my service! Tim does a great job at keeping me updated on what is needed on my vehicle. He is very knowledgeable and easy to work with. It’s nice to have the peace of mind and know everything is done correctly.
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February 2024 by Simeon Mullins
Waited 2 weeks. Didn't touch it all day then tells me the car is to old. I just needed my defrost to work. They were busy and didn't want the job or didn't have the knowledge to fix it. Car has 96,000. Should have followed my gut. Instead I listened to the reviews. Hopefully this will save someone time. An find a competent mechanic.
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January 2024 by Jason Pearo
The owner really cares.
