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February 2024 by Ivana E.
Terrible. I advise you to go elsewhere for your banking needs. They do not have your best interests here.
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January 2024 by Amy M.
Hands down the most fraudulent credit union I've ever had the displeasure of dealing with. They have horrid customer service and that's the nicest thing that can be said about them. They will tell you that you can defer payments, then when you deposit the fee for the deferments, they pocket your money, don't defer your payments, then they list all your payments as delinquent. When you talk to them they won't admit any wrongdoing, nor will they correct their own mistakes. I filed a complaint with the state.
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April 2023 by Mareike L.
Ugh. I'm so bummed that I have to deal with this credit union for 4 long years. The dealership where I bought my car works through Summit. I had no idea what a nightmare setting up payments through Summit world be. Their online payment system is virtually useless. They charged $1 every time I make an electronic payment. I'm going to demand a payment ticket book and send them checks to avoid the $1 monthly fee. How that antiquated method sadness them money is beyond need. I literally hate them already and it's my first month's payment. The thought of dealing with them for the duration of my loan is unbearable.
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March 2023 by A M.
Seriously THE worst customer service of any business I've ever encountered in my life (i.e. about 60 years.) Their interest rates are not good or remotely competitive with other available choices, which is what one might expect from a credit union, but instead of making up for it with decent customer service, Summit makes even Chase bank's customer service look excellent by comparison. If you care about getting the best rates, try one of the online banks, like Ally. If you care more about keeping your money with a credit union than about getting the best rates, try any other credit union, like ESL, rather than Summit.Hint: Read the unapproved reviews here for the ugly truth about Summit.
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July 2022 by Matthew L.
Absolutely Horrible customer service! In my experience, this is the most horrible bank / federal credit union in or anywhere around Rochester NY. The customer service has been atrocious to the point of mistakes being by Summit on many different issues with our accounts that were never handled properly. Simply disgraceful! Use ESL or CNB for your local credit union if you're in the market for banking or credit union services. Save yourself a huge headache or worse and look elsewhere for your family's financial needs!
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October 2020 by Thomas B.
I was a member at Summit Federal credit Union for years. After they started charging for checks I consolidated over to another bank. I recently got a car loan through the dealership that was finance there and I was fine with that except now they only have a five day grace period on the loan and getting anyone on the phone is near impossible. I don't recommend doing business there.
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August 2019 by Maureen A.
We have been members of credit unions for over 40 years (would not consider a bank ever again if I had a choice) and members of Summit Federal Credit Union for over 9 years. Not sure about the negative reviews I read about them but I have always found them to be exceptionally customer oriented, professional and always answered any questions or concerns we had immediately. I have never called Summit and gotten a negative response. Their employees are exceptional and extremely helpful when the older generation (like me) have questions about accounts. We transfer money to our daughter and grandson quite often (who live out of the country) and everyone has always been helpful with paperwork needed to complete transactions. We are so glad SFCR exists and would not consider going anywhere else for our banking needs.
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August 2018 by Neka t.
I've been doing business with Summit over 25 years and through several name changes on their end. I e had loans, credit issues, lost atm cards. They have always treated me fairly and professionally.
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July 2018 by John M.
... and it just gets WORSE! To others thinking about doing business with Summit FCU, I recommend... ANY... OTHER Federal Credit Union. I'd even recommend Wells Fargo over the Summit FCU! My old, delinquent account was moved to a collection agency which was subsequently paid off in full. Despite proof that I paid off this old balance in full, the Summit claimed that I still owed this balance to the credit reporting agencies when I filed the protests. I have turned my financial life around but the Summit FCU is the one chink in my chain still f-ing me over! In other words, Summit accepted payment from EOS CCA (a collection agency that purchases debts) AND now they also want me to pay the same balance which EOS CCA paid to take ownership of (and were paid for). Yeah. Absolutely not!
