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April 2021 by Nicole D.
This store is f*****g disgusting they make turkey wraps and put sperm and whatever else in them so horrible I will never shop there again ... They are slack and sloppy.The only good thing about it was the quick refund but they actually tried to act surprised I wouldn't mind shopping at Wegmans from now on .. Much better store any way
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September 2020 by Jonathan M.
Today I bought a pre-prepped meal in a plastic container from the deli area adjacent to the tables where people could eat their purchases. The microwave was there and so I cracked open the lid of my pulled pork shoulder meal and microwaved for 90 seconds. The lid was melting and the contents tasted like it had just been washed in soap. I feel like I just subjected myself to harmful chemicals. Really Tops? You are selling microwaveable meals in containers that melt in the microwave?
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December 2019 by Terri S.
Nasty Programs. Produce. The strawberries were all wilted, the cantaloupe was nasty bruise, do you not understand how people who work there cannot see how disgusting the produce was.
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December 2018 by Richard B.
Do yourself a favor and don't shop here. This West Avenue Tops Rochester, NY store is truly awful. Although it's convenient being the only grocery store in the neighborhood, the stress and hassle you will go through dealing with this "ghetto-like atmosphere" is not worth the hassle. It is imperative to check your receipts EVERY TIME, as the cashiers are out to rip you off by deliberately over-charging on sale items that conveniently do not reflect through on checkout. Sale prices are a crap-shoot if it actually rings through on checkout, so be absolutely sure you check your receipt. Overcharging is virtually GUARANTEED to happen. That I promise! If & when it does happen, when overcharged after the customer care desk closes for the evening and you paid with a debit or credit card, you will not get a refund unless you return during the hours the customer care booth is open. Never had a good experience here and I avoid if at all possible. This is not a nice place to shop and I do not see any improvement's happening any time soon.
