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September 2024 by Nicholas Tenebruso
We’ve taken every pet to Chili Animal Care for as long as I can remember. The staff goes above and beyond to accommodate clients despite their limited hours of operation. They are friendly and great at handling our over excited pup. You can feel assured that they care about your pets health as much as you do.
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September 2024 by Paula Hellaby
I have seen a lot of negative reviews for this place but my story is different. We haven't used the vet for much other than regular check-ups for our beloved dog throughout her life. And an occasional call about her seasonal allergies. When she needed care as she got older they came though for us. One time she had to go to the emergency vet, but it was a holiday so of course we understood. On her last day I called first thing and got an appointment a couple hours later. They could not have been more accommodating and empathetic. They kept my dog safe and comfortable in an exam room, for multiple hours (almost 4) until we could all be with her when she crossed the rainbow bridge. A few days later they sent us a card and made a donation in Heidi's name to Rochester Hope for Pets. We are forever grateful for all you did for us and Heidi on that most difficult day.
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August 2024 by Arvid Lakeberg
I had taken my animal companions here for over 36 years! They were always wonderful, caring and reasonable.
After they were bought out by the private equity firm they did an about face. Prices and costs went through the roof and most of the staff quit one after another. Then they were bought out again by Thrive. I didn't think that they could get any worse, but I was very wrong.
The remaining old staff walked out because of the corporate takeover.
I was very sorry to see that most independent vets were bought out by those that only care about making money.
Do yourself a huge favor and find one of the last independent vets in the area!
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August 2024 by Katherine Harrington
I used to love this office and the vets have been great. That being said, there are many wonderful secretaries but one that is extremely rude. Multiple encounters with the unprovoked rudeness of this secretary have been a huge turn off. Also, they can't keep vets employed regularly for some reason. The services they offer change all of the time and so do their days of operation. Its better to have a vet than to have none, especially in this area, where we are in dire need of vets. Since we are current patients we stay. The way things seem to be running, I would be surprised if this office stayed open much longer. My animals have recieved great care but working with the office is challenging. I miss the old consistent vets.
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April 2024 by jackie dods
We like the new doctor. I just wish it wasn’t so expensive for veterinary care.
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March 2024 by Trini Gal
If you want poor customer service and professionalism, you are at the right place. I called for an appointment for constapation for my cat and wanted an idea of the cost. I didn’t want to be blindsided with a $500-$1000 bill. They took my email and said someone was going to send me an email with the bill details (even though they had my email on file). They never did so I called back 1 1/2 later and spoke with Xavier. I told her I was rescheduling my appointment because no one got back to me. She then sent me the email, but I was shocked to see for an appointment it will be $532.32. I asked her why are they charging me a hospital cost if I was just coming in for an appointment, she put me on hold and came back and said someone will call me tomorrow to explain the estimate.
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March 2024 by Michael Reber
Seems to be going downhill faster since takeover. Friday hours posted as 8am to 1pm. Called about 8:05. Closed Called 9:10 closed. ?!?
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February 2024 by Stephen Shaw
Took our pets here for 40 years and could not ask for better care for our animals.
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February 2024 by Michelle Battaglia
I too have been taking my pets here for almost 10 year they used to be great but like other have said they were taken over and not as good any more.. I took my dog to be seen I was talking to the vet about our concerns and she left the room thinking she was going to get these meds she was discussing to try on my dog... NOPE she never came back in the room.. My other dog I spent almost 400 for a vet visit bc she wanted to test her blood to see if she had other issues.. I NEVER heard anything back Good/bad nothing. They also used to have an app. there is NOTHING. ALLL Staff is new since it was taken over by thrive..I am in in process of looking for a new Vet for our fur babies.
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December 2023 by Alex Hewa
Wonderful experience. I have been going here for about a decade now and while it was hard to schedule appointments during Covid (which I hear was the case with most all vets) due to restrictions and everyone at home with nothing to do trying to make appointments, it was no hassle getting my 3 pets in recently this year. I have an anxious senior dog that can work himself into panic attacks/seizures and chili animal care was super accommodating. Joy and Xavier at reception gave my pup time to acclimate and reassured him all is well, a great tech named Sue did the same in the exam room and was very gentle and careful to keep him at ease, and Dr. Dena was amazing;she sat cross-legged on the ground and let him come to her to keep him calm, it was very impressive. I thought everyone went above and beyond while caring for my pets so I would recommend them to anyone looking for that extra caring element especially with senior pets.
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December 2023 by Robb Mosher
What are your new hours of operation? Your website and Google indicate you're open today from 8-5 but when I call, your automated service says you're closed and to call back during normal business hours, but don't state what those hours are
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October 2023 by Laurie Lanphear
Very affordable Vet and great service
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June 2023 by Brittany Lundberg
Absolutely awful experience. My 18 year old cat spent his last day alive with them and I will regret it forever.
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May 2023 by C MAN
They only care about money. Wouldn’t even give my dog an exam in front of me. Then tried to charge me for an emergency visit when it was a regular office visit. I sure hope I can find a real vet soon in this area. Will not be taking my pets here again! Plus the building is old, dirty and zero decorations which proves they’re not a service that cares about people but only money
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May 2023 by Heidi Condello
I called to get an appointment for my cat and they aren't accepting new patients as they only have one vet.
