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February 2024 by Rhonda W.
I cannot speak to the tellers, but the private client individuals are not only unhelpful, but rude. This is now the second time that I have gone to the branch for assistance and was met with the attitude that I was inconveniencing them. I walked out without completing my transaction and will find a different branch. On my way out the door I spoke with another customer that was waiting for assistance and she told me that she was having the same experience.
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November 2023 by chante post
I went there to cash my paycheck the bank listed on my paycheck was Chase so I thought I could cash it because it is a holiday weekend and I needed to pay bills. I don't have an account with them so they charged me $10 to cash a check written from a business to their Bank. That is so trashy I have never been charged at a legitimate Bank to cash a check. It's like a ghetto check cashing place and I won't ever open account there.
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July 2023 by Tania Cotraccia
Don’t ever go to the bank after hours their ATM machine over works and you can never get in the door to go inside to do your deposit or withdraw money either so after hours find another bank because nothing at this bank works ever
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December 2022 by Julie
Always helpful, kind, thoughtful, and considerate. Thank you for greeting me each time with a warm welcome, asking me how I am and taking care of what I need done in a timely manner. Love this location and love the drive-up option. Very convenient. Thank you.
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November 2022 by Tiotheberk
This branch and this bank are just awful. I run a small business and deal with just about all the banks in the area. I always have an issue when I walk through the doors at this bank. They just don’t seem to care about customer service at all. They have a poor attitude, bad policy’s and fee’s for everything. The smaller local banks are always a pleasure to do business with and chase is always a head ache!
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September 2022 by Dakota AAA
I normally go to the one in Henrietta but the very nice bank teller sometimes slips me an extra $50. I love they recognize their customers at this location.
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April 2022 by DDD AAA
I normally go to the one in Henrietta but the very nice bank teller sometimes slips me an extra $50. I love they recognize their customers at this location.
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April 2022 by Helica
Always explains things to me clearly :) very friendly. Very good customer service
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January 2022 by Amalia Lazarakis
The ATM is always down and not working. Very inconvenient when the bank inside is closed.
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November 2021 by M I.
The worst place to get service. Nobody cares to ask what I need until I kept getting up.. will never visit again!
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November 2021 by George T
Excellent customer service Tracy M. I had a great time creating a estate account for me. You are so much fun. Couldn’t have been any better. Thanks again
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June 2021 by Martin Reno
I’m not entirely sure what these other reviewers are talking about. Chase Bank is a complete waste of time with terrible customer service. Not every day that you go to a bank where two different tellers will tell you two totally different things. I don’t appreciate being given the runaround like I was and I’m not afraid of exploiting obvious unprofessionalism when I see it.
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March 2021 by Edward Ehrmentraut
Very helpful
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January 2021 by Marianna Orso
They are super great here, they have great customer service skills and helped me setup my kids accounts and a new account for me.
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November 2020 by Corrina Piloto
The branch Mtg is the best and the one other woman is so great!! The best branch
