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May 2024 by Blake Turner
Had appointment had to sit and wait and wait .. hardly anyone in the bank at 9:00 am on a sat
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April 2024 by Anna Marie Lico-Alfano
Every time my husband and I have a question or a problem, it gets resolved by Matthew Miller, or Kyle. I'm not sure why the past posts are derogatory, but this one is recent. I'm sure they updated customer negativities, to a better adjustment to a positive customer care... There's construction going on in the bank, Therefore, will be a more positive outcome for customers and teamsters. . Chase Bank has been a Godsend for my hub and I. Thank you. ?
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March 2024 by Charles Evans
1/2 the time the ATM's won't have cash to dispense or the main door will not function and not allow anyone in the building.
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March 2023 by Stephanie R.
Just like at the other review...horrible customer service. The banker (not at the teller line) was extremely rude and unprofessional. I was looking to cash a check and open an account and credit card and investment unfortunately due to the horrible service provided by the bank especially from Christian I will keep my money elsewhere. Charging $10 to cash a check is ridiculous and taking down your credit card from another bank to do that is very weird and suspicious. I have banked out a ton of other banks and never had to pay to cash a check that was drawn on them or had to give them my credit card number from another bank. personally I would stay away from chase bank especially the one in Heneretta.
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December 2022 by Sarah H.
terrible customer service. truly awful. told me to go online but online doesnt help either. will be canceling my account over this. don't open an account with chase, they don't care
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November 2022 by David Tiemamn
Nearly impossible to reach the branch and very difficult to work with…
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November 2022 by Jennifer Li
DEBORAH LUDWIG, the branch manager, opened a checking account for me in mid-July 2022. She told my family and me multiple times that we would receive a $100 bonus if I made at least 10 payments within 3 months of opening the account. I completed more than 10 payments within 3 months, but did not receive the $100 bonus. So, I got a hold of Deborah Ludwig, who then claimed that she'd never told us 3 months and it should have been 2 months. She not only refused to give me my $100 bonus, but she never admitted her costly mistake of misinforming us and refused to let me speak to her manager or any of her superiors. She said the only option was for her to submit a complaint to "executives," who would call me within 24-48 hours. I never received any calls. I never received my $100 bonus. I wasted hours of my time and energy calling to try to get a hold of her just to hear her blame me for the mistake she'd made. I am very disappointed in Deborah Ludwig, who is untrustworthy, unreliable, and incompetent. Watch out for her. I advise against doing any business with her or this branch in general.
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October 2022 by Casey Blackmer
No outside atm ! How ridiculous!!! The one inside is a complete joke and doesn’t work most of the time ! Changing to ESL
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September 2022 by Shane Chichester
Everyone here is so helpful and amazing. Jared was on his way out when I walked in, but still stayed to help me print and get a document notarized. For sure saved my day, thank you Jared!
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April 2022 by Big Dream
Employers and manager doesn't know how to give the best service to their clients, had many many issues with the bank , can't wait to close my account
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August 2021 by Linda Ashford
Very efficient
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September 2020 by Eliza Ray
The gentleman who worked with me was extremely kind and helpful, even chatting with me about college. I appreciate the friendliness of the staff and ease with setting up my card.
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November 2019 by Thupten Choephel
Very helpful and amazing customer service. I've needed to extend my college student account and the staff there sat me down, explained everything and within ten minutes, my new account was set up with new cards and guided me through the mobile app. The transition was absolutely effortless and seamless. Couldn't be more satisfied.
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February 2019 by taylor gately
Every time I come here the tellers are always so rude! They need to be trained in customer service because that is there job!!! Definitely going to change banks after how I was treated today.
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January 2019 by Taylor G.
The tellers here are always so rude!! You are in customer service- it's your job to be trained on how to talk to people! I don't understand how I have not once had an easy going trip to this bank. Pulling my funds and going elsewhere.
