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July 2023 by Leaburt Anderson
Great customer service!
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May 2023 by Virath Sem
Very nice people and service. Katie was able to help me unblocked my business account, which I opened online.
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September 2022 by Flip Anderson
This review is of chase as a whole. Its amazing and clear why this bank is neglected. Its in the neighborhood it is. The people work here are great but central wont send them repair people for the ATMs, or speakers. As far as i can tell no updates or maintenance here and that is entirely a systemic problem with how the bank views my neighborhood. Send them basic care and hold your standard for ALL your branches. Let me know when you do ill change the review
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July 2022 by Jimmy Pelusio
Terrible bank. Did not let my wife use restroom. They don't have money as my withdraws were to large. Chase overall has went down hill I use to be a private memeber and as of now, I will be banking elsewhere
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May 2022 by Marcus Lombardo
I have credit cards through this bank and love thier online service. This branch says online that they are open until 2pm on Saturday. I go in to open a checking and savings account. They tell me "not today" its Saturday.
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December 2020 by Gail Dudley
They are always attentive to my needs.And they are patient when I am slower than others. I enjoy going there.
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July 2020 by Leanne Marinuk
If you are opening up an Estate account for a loved one who passed away, do yourself a favor and bank elsewhere. The process here will only cause more grief and headaches. More training needs to be given to the staff here on opening these specific accounts.
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December 2019 by Dawn Raquel
Every time I deposit a check with a certain teller, my check is put on hold for 7 days. But my check is from my job and I have been cashing many months now. Even when I put it in the atm atleast half is available. Im starting to feel like she is doing this on purpose!!
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November 2019 by Michael Marciano
Mitch & Ashley were awesome, they helped me reactivate my account, update my mailing address and advise me of a couple new financial products that might help my business and me personally.
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November 2019 by Fashion Hauls & Traveling Vlogs
I spoke with Mitchell Ruiz and I swear to you he’s the best I’ve been with chase since I was 17 and I’m now 25 and never received this amount of help before meeting him definitely the chase you should go to if you want great customer service and Mitchell is definitely the guy to lead you in the right direction with anything you need help with
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May 2019 by Danielle Paniccia
I came in on the 25th of last month & it was immediately a great atmosphere, everyone was super nice, I met Mitch and instantly felt comfortable about opening up a bank account, he was more than on point, super friendly, VERY HELPFUL and answered any question I had!!! I am so glad I chose to team up with Chase as my bank so I thank you Mitch, you made it all easy and possible for me to do so! My debit card also came SO QUICK and was super easy to activate, I highly recommend coming to this bank, definitely high top quality! If you go to the chili ave branch, I recommend Mitch. Thanks to you all again so much.
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May 2019 by SHALANDA BEVERITT
I recieved THE UPMOST RESPECT AND COURTESY today at The Chili Branch from Mitchell J. Ruiz. He was most helpful with all of my dealings on this late Saturday afternoon, he listened to my every need so carefully that it benefitted myself well, he was patient and very much so thorough with looking over my accounts. I am grateful very grateful for Mitchell and as tho I live in inner city his customer service is very well much so worth riding. THANKS SO VERY MUCH
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April 2019 by Korina Maee
Great service! Mitch was very helpful, attentive and also offered useful information and went the extra mile to answer my questions! Glad to have come to this location.
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March 2019 by Jonathon Fantauzzo
Excellent and swift customer service throughout. By far, the best chase branch in the greater Rochester area. Mitch is definitely a subject matter expert and very personable regarding any banking inquiries.
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March 2019 by Noel Segui
I spoke with Mitch and realized very quickly, I was in the right place. I would highly recommend consulting with him prior to making any financial decisions. He will point you in the right direction every time!