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July 2021 by Brenna B.
Love the Greece staff and this Community bank. You can tell they appreciate their customers and care about me personally.
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June 2020 by jodi tunison
I Love this branch, this bank! The people who work here are outstanding, helpful and friendly! Amazing place to do business
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June 2020 by Frank Rizzo
Do not get your mortgage through Bank of Castile. Their customer service team is horrible and you cant even make a monthly payment towards your mortgage at your discretion on their website. Their website is from the stone age. I would never do business with them again.
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June 2019 by gonzo da
Have been a Customer for more than 20 years- that will likely change as of today. They rolled out a new digital platform today. Was not able to make any transactions all weekend in anticipation of today- So needed to get into my online account today ! . Per work requirement- was unable to sign in today at my work place- had to wait until I got Home.
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June 2019 by Dennis A.
Have been a Customer for more than 20 years- that will likely change as of today. They rolled out a new digital platform today. Was not able to make any transactions all weekend in anticipation of today- So needed to get into my online account today ! . Per work requirement- was unable to sign in today at my work place- had to wait until I got Home. Attempted to sign on at 5 : 15 PM -Followed the instructions to the letter only to discover there was an issue with my account that required a customer service rep. Waited on hold for 10 mins only to discover customer service was closed. Not sure when I will be able to straighten this out...looking into a different bank. How do you roll out a major change to your digital platform and not have anyone answering calls after 5 pm??- Very Poor Customer Service !!
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April 2019 by Matthew N.
Do not use this bank if you're a business. I have a few clients I perform bookkeeping that use Castile for financing and will be switching as soon as possible. One case, we were working on an expansion and consulted a multitude of professionals more qualified than BOC employees; the expansion was estimated to bring in enough revenue to settle other accounts open with Castile, obviously, they declined the proposal. They've, multiple times, mislead a few of the account I manage to retain their business, and then the following year will ask "why didn't you do this project and why are your revenues low?" After telling them "we don't think this will be a good use of your money." Consistency is important BOC, as if your word. I would encourage all Small business to take your business elsewhere; LITERALLY ANYWHERE, just make sure you trust the banker because these "financial professionals" will manipulate you until they can claim on your assets. BOC=only cares about their profitably, and will not hesitate to screw you over if they disagree with you. If you want financial freedoms DO NOT USE THIS BANK!