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June 2024 by Dmytro Luhina
I am a client of a Canadian, Polish and Ukrainian bank. But bof America was the best. Gina helped me get a debit and credit card, no SSN, answered all my questions, helped me with personal issues, was very kind and polite. I recommend contacting Gina.
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April 2024 by Jason Humm
Used the ATM. Was as expected. $4 service fee for non-BoA customers just feels antiquated. Banks haven't figured out how to offer reciprocity yet? Seems very 19th century.
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January 2024 by jingwang jiang
On December 28th, I went in to change change and was told that I needed a business account. However, I had a business account. The black man at the counter became impatient and said that he didn't have it. The order he needed would not be available until next week. This is not the first time that this has happened to me. Please be decisive. I changed my bank and the service attitude was so bad.
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June 2023 by GUS NORTHRUP
Very helpful despite not being able to do what I needed. Their notary had just been relocated but the staff was able to call another location and tell me how to get there.
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June 2023 by Kelow Figueroa
Here I go without anything left inside, terrible service ? from the first day I discovered this branch, it is a nightmare to open an account for more than 5 hours, they seemed not to know how to do the job, on the other hand, the attitude of the supervisor is terrible for the clients. of ethics, communication and reasoning, only 2 employees are nice, the others are of no use, it seems to be an area where the bad apples are in charge. I didn't like the treatment at all. I am very indignant with the service. I have never had to wait so long or have a bad time before. So in a bank for me and my family they have 0 professionalism, terrible attitude.
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June 2023 by GUS “Dis Gusting” NORTHRUP
Very helpful despite not being able to do what I needed. Their notary had just been relocated but the staff was able to call another location and tell me how to get there.
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May 2023 by Аня Дукач
Such a terrible bank , always putting hold on your checks for 10 days, and can’t even guaranty the funds will be available after 10 business days. They always find a stupid reason to lock your account, if you buying a lot of stuff from vending machines.
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February 2023 by Milton Lahoz
Excellent service from the Manager “Doyin” to the cashiers… took the time to understand our needs and advised on the best product… will definitely make this my go to office.
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January 2023 by Brandon Easton
The manager Doyin was incredibly professional and helpful. He answered all questions, and was very personable! Had a good time talking with him
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January 2023 by RochesterCarGuy
The manager Doyin was incredibly professional and helpful. He answered all questions, and was very personable! Had a good time talking with him
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March 2020 by Naji Salhe
Bad customer service ....
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March 2020 by Javon White
Bad customer service!
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November 2019 by Liam McMahon
I don't usually review banks but Alysia was very helpful and helped us complete a variety tasks very efficiently.
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January 2019 by Kitrino Bennett
There's a lot of things to dislike with Bank of America at large, but when it comes down to this branch specifically, I couldn't possibly complain. Melanie was helpful and cheerful, and really knew what she was talking about, which was a welcome relief after a couple days of phone tag with the 800 service. And also, did you know they can replace a debit card same day with a temporary version? I didn't, and had been putting it off cause well, who wants to go without their bank card! Bank of America as a whole might not be the best bank out there, though really almost all banks are so unnecessarily complicated (to be polite about it) that it all kinda runs together. But if you do bank with them, and you need something taken care of, this is absolutely where I'd recommend to go! As a note, parking can be a little scarce because of the part of town, so it's best to come outside of peak hours, maybe with an appointment, so that you won't have to stay any longer than a few quarters in the parking meter, if there's no space left in their parking lot.
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November 2018 by John Falcon
Everyone at branch is knowledgeable, helpful and friendly.
