AutoZone on Penfield Rd in Rochester is a leading retailer of auto parts and accessories. Customers report prompt and friendly service, with staff frequently going above and beyond expectations. Reviews highlight employees who provide great help, offering patient and efficient assistance with parts like batteries, wipers, and headlight bulbs for various vehicle models. The service is often described as pleasant and highly recommended. A key benefit is that staff commonly install items like batteries and wipers for free at the store, even in difficult conditions, saving customers time and frustration. This fosters kindness and leaves customers happy with their vehicles running again.
Recently had a battery installed and Deborah was the tech. She hadn't done an install on my model car before (the cable clamps were a bit of a puzzle.) but quickly figured out what was necessary. Very professional!
September 2025
Great customer service ,friendly and knowledgeable and open on Sunday after 6, nice selection of junk food and Coffee Monsters too
August 2025
Came in with a possible bad battery and had a remarkable experience. Yhosein went above and beyond to help me pick out the correct battery and then he installed it. Very professional for such a young man...I will always come back to autozone !!
