AutoZone Auto Parts on E Main St in Rochester, NY, stands out for its excellent service and knowledgeable staff. Customers frequently commend the employees for their courteous and helpful nature. One employee, Sean, received special praise for his friendly assistance while installing a wiper blade, showcasing the store's commitment to customer satisfaction. Another employee, Sheffield, was noted for his professionalism and helpfulness, especially during a battery test where he provided valuable advice rather than pushing for a sale. While many customers appreciate the store's nice selection of auto parts and accessories, some reviews mentioned that staff training could improve, particularly in handling specific product inquiries. However, overall, the staff, especially individuals like Kurt, Sheffield, and JR, are recognized for their willingness to assist and solve problems efficiently. This combination of friendly service and a good range of products makes AutoZone Auto Parts a preferred choice for many in the Rochester area for all car needs.
Great service, installation was quick and professional.
January 2026
A excellent employee named Alexander O. Installed my battery for me when it was freezing out. There were tiny mishaps but he knew what he was doing and was friendly! Shoutout to this location.
December 2025
The person that was in the register was really polite and help me a lot
