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“Pedro Ortiz was the service technician assigned to me and he arrived very quickly. He communicated with me before arriving, was friendly, personable, and caring. I was grateful for the excellent customer experience he provided. After getting my car up on the bed, he was kind enough to offer to drop me off at the car rental. And he texted me a photo of my car at the repair shop, after dropping it off, for my peace of mind. Thank you!”
“Vesa's is always great! Awesome at communicating, and I know they will give me a fair price and excellent service. I always feel solid knowing they are taking care of my car.”
“Tom and the rest of the staff at Garber was fantastic. Went above and beyond and earned my business. Communication and responsiveness was perfect. Was treated like friends and family. Will definitely be a repeat customer.”
“Took my car in for a check engine light I had a diagnostic done before hand and Jeff was absolutely ? he didn’t bs me at all. If you want honesty and respect Independent auto is the place to be. Thank you so much you gained a new customer.”
7:30AM - 5PM
1599 Long Pond Rd, Rochester
Auto Repair
“It's hard to believe there still exist an auto repair shop that believes in treating a customer fairly and with respect. I can't say enough about my experience yesterday getting my muffler replaced on my 2002 Ram 1500. every person I came in contact with was friendly, straight forward and professional. I just wish they were closer to my home but well worth the 35 minute drive. Fair price...check, friendly people...check, professional service...check, satisfied customer...check.”
“It was an excellent experience working with Bradley. Not high pressure at all, was very knowledgeable about the product and just overall great to work with. Would highly recommend him to anyone looking for an Acura”
8AM - 8:30PM
17 Lake Ave, Rochester
Auto Repair
“I recently visited Cole Muffler for an oil change, and I was thoroughly impressed with the speed and efficiency of their service. From the moment I arrived, the staff was friendly and attentive, quickly getting my vehicle into the service bay. In what seemed like no time at all, they had completed the oil change, ensuring everything was in perfect order before sending me on my way. The entire process was smooth and hassle-free, demonstrating their commitment to quality and customer satisfaction. I will definitely be returning for future automotive needs.”
“We had an incredible experience at Rochester Volvo. We were able to find an amazing car at a great price, compared to other dealerships. Alexandria went above and beyond to help us find our new car, was very clear about the lease options and details, and sat in the car with me for half an hour to walk me through all of the features and set it up. Joe made the paperwork process quick and easy. Everyone was incredibly friendly and knowledgeable. They even put a bow on top of the car for you! I definitely plan to go back to this dealership for my future car needs.”
7:30AM - 5:30PM
4401 Lake Ave, Rochester
Auto Repair
“Customer service was excellent from start to finish, there was no guessing as to what was being done to my vehicle due to regular updates, rental service was also amazing being Caliber had everything in place from pick-up to drop-off. My vehicle has no lights on dash as before & the outside bumper looks brand new, Amazing job.The crew on Lake Ave. Rochester NY. Is AWESOME, keep up the great work!!”
7:30AM - 7PM
800 Panorama Trail S #100, Rochester
Auto Repair
“From the first step into the sales floor, Johnn G, Patrick and David were amazing to work with. From being to end of signing the paperwork for my new car. Highly recommend Kia East Rochester”
“Out of all of the Honda’s I’ve been to, IDE Honda in Penfield genuinely is the best and most efficient! Everyone is always so warm and welcoming and genuinely cares, especially Yousef Abusbeih and Jim Milella with whom I had the pleasure of working with for my last visit. The environment is upbeat, positive, and the staff genuinely strives (and succeeds!!) to make customers happy and cared for! The waiting area is also very nice and very clean, which is a great plus! They are very efficient but thorough, IDE Honda in Penfield will always be my first choice! Thank you again Yousef and Jim as well as all of your staff!”
“Bmw is the best! I am on my forth one!
Management at Bmw of Rochester, from the General Manager, to the Service Manager Doug, Pete the finance manager! They have all been so accommodating and always go above and beyond to keep their loyal customers happy as well as new!
Many companies try to bait the new customers in for a sale, but here they take care of their existing ones even 4 cars later!
HIGHLY RECOMMENDED!!!”
“Always go there for all my tires lately have been going from my work trailer and then treated not only kindly but instead of being taken advantage of like most mechanics they actually try to figure out what would be cheapest. Work with the manager cody , and we'll be going back For all of my personal and business needs.”
“I wanted to take a moment to express my sincere gratitude for the outstanding job you did on my car. Thanks to your expertise and dedication, it now runs like a brand-new vehicle! Your attention to detail and commitment to quality truly stand out.
Not only did you fix the issues, but you also restored my confidence in my car’s performance. It’s clear that you take great pride in your work, and it shows in the results. I appreciate your honesty, professionalism, and the care you put into every repair.
Thank you for going above and beyond. I will definitely be recommending your services to friends and family!”
“I just bought a 2018 Honda civic, this was my first time buying a car through a dealership. Everyone was so helpful and nice! Timothy was very helpful showing and getting me into the car the same day. I look forward to working with them in the future! I'm in love with my new-to-me car and couldn't be happier with my decision to purchase through Garber!”
“After many years of dealing with dishonest mechanics at dealerships and some shoddy independent shops, I searched Yelp and Google for a reputable mechanic near me, and JBI Automotive came up. The shop had excellent reviews, so I contacted the owner to discuss the rear suspension issues that had arisen on my car, and Jerry called me right back. He took time out of his busy week and had me bring the car in so he could diagnose it. He had me in the shop and showed me what was wrong, and reassured me the car was safe to drive to a wedding in Buffalo that weekend, but he wanted me to schedule a time within the next week or two so he could replace my rear struts. I love my 2003 Camry, and I want to keep it for as long as I can since I am close to retirement, and Jerry understood that. He did the repairs in a timely fashion, showing me the bad parts that he took out, and his charges were extremely reasonable. Recently, I brought my car back to him to ask him if my brakes would pass an inspection in November, and he found an issue with my front control arm that would not pass an inspection. He kept me updated during the whole time he had my car so I knew how things were progressing. He replaced the control arms and did my front brakes only (he said the back brakes were still good), and charged me a very reasonable price for the work. I would highly recommend Jerry, particularly to the ladies out there who have been taken advantage of by mechanics! I will be a customer for life! Thank you Jerry!”
“I had the best buying experience. My sales representative, Dan Bresnan, was the best and no pressure. Thanks to Dan I am driving a 2025 Honda HRV and just love it.”
“2024 Audi software update needed and Audi Rochester made it a breeze. Nice waiting area and update was completed early. So very happy camper. Service has always been excellent over the 3 years we have been in the area.”
“Chuck Markman and Jim Hunter were professional but most of all friendly and personalable.
Chuck and Jim is one of the reasons I keep coming back to Ralph Honda because they make you feel part of a family.
They both deserve a raise
Patti Vawter”
“I rarely leave feedback but Morris Automotive provided such exceptional service that I'm happy to leave a review. They were quick with getting my student daughters car in and repaired. Great communication, great service, and a level of honesty that is rare 8n the repair industry. As an out-of-town dad, it's a good feeling that there's is a quality shop nearby for our needs. A+++++++”
“I had never used Gearhead Automotive before but their business was recommended to me. When I had a sudden problem with my van, they were immediately responsive and willing to look at it the next day. They were quick to diagnose the issue, responsive, communicated well with a very fair quote and my van was ready in a timely manner. I would recommend their business to anyone who is looking for an honest and reliable mechanic. Thank you Travis!! I will definitely be back for future needs.”
“Outstanding, Professional and reliable.Nick did a great job on my BMW..Very knowledgeable and honest individual. AGR has the best equipment in the area to do the job right..I have recommended them to anyone who needs car work, and will continue to do so in the future.”
“Great experience with my 2013 Chevy Sonic at Roc Auto. The owner is incredibly fair, honest and accomodating. He makes a clear effort to accurately diagnose your vehicle's issue while keeping the cost as low as possible with quality parts. Appointments are made quickly and work is performed just as promptly. Best mechanic around.”
8:30AM - 4:30PM
1233 E Main St, Rochester
Auto Repair
“Kind and unbelievably fast service. In and out in 10 minutes! Paid $45 for a tire that will get me through until I can afford a set. Feel fortunate to have them in our neighborhood.”
“Most trusted mechanic I’ve been to in years. He has a great hourly rate and is willing to work with you. On top of that, the customer care as well as the car care are unmatched. Better stop by!”
“This visit was a truck inspection. As usual no matter the reason for taking my vehicles there, they are friendly, professional and I'm respected as a customer. Thus I respect and trust them”
“The new manager is great compared to the people before him. Last year when getting brakes checked that they installed, I got the bum’s rush and was told nothing was wrong with them. They had started pulsing badly six months after installation. I went back for a third time, and when the new people checked it out, they were found to be bad. They replaced them under their warranty. Glad I persisted, but I shouldn’t have had to. Been going there 40 years. I will continue to support them…”
8AM - 5:30PM
90 Mt Hope Ave, Rochester
Auto Repair
“Bruce is so great. Always listens and talks thru the problem. He saved me on Christmas eve eve when my car broke down on the way to Ohio and I needed new spark plugs! Highly recommend!!”
7:30AM - 5:30PM
100 Winton Rd N, Rochester
Auto Repair
“Beloved car totaled (not my fault).
Vogels/Adam expedited the estimate. BIG HELP!.
Wellington also very kind and helpful.
Both very appreciated during this difficult time.
Thank you Vogels”
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“As a deaf customer - The sales manager Vince Bovenzi was very helpful and made me feel at ease. He took the time to explain things clearly to me. Jared the business manager was also very helpful in explaining the paperwork to me. The entire experience was a wonderful one. Thanks and I’m glad to be part of the Subaru family!”