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October 2024 by Tony Gutilla
Nicholas was the tow truck operator that responded to our call for service on Monday October 7, 2024. Nicholas demonstrated a commitment to excellence . Nicholas went above and beyond to ensure customer satisfaction. Nicholas was polite, professional, and brought a positive attitude in our time of need. Nicholas is a valued employee and should be commended for a job well done.
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October 2024 by Laura
My kids, my mother and I were broke down on the thruway. It was the scariest thing for my kids! Bobby got to us quick and got us out of that dangerous situation. He was kind and respectful. We will only be calling action for towing services/ roadside issues.
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September 2024 by Chris Considine
I had the best experience last night with action towing. I thought I needed a jumpstart turned out I needed a tow; zero hassle with that. The driver that came was Nick. He was very kind and helpful. i’m disabled temporarily, and Nick definitely took some extra steps to accommodate me. Make sure I was safe getting in and out of the truck and great conversation.
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September 2024 by Daydra Yeomas
I had a flat tire and the tow trucker guy who helped me was so nice and friendly he made my day as I was crying because I had family I just buried and to have a flat tire was what more could happened. I’m glad he came and helped me
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September 2024 by Liz Conrow
I lost my car keys and needed to call my insurance to send help. Due to my complicated situation, I needed two separate calls to resolve my issue. I’m so glad they called Action Towing. The first truck to arrive was able to unlock my car so I could see if my keys were in the car. The second truck was needed to tow my car once I realized the keys were not recoverable. Both service members were helpful, quick, and professional. I was impressed with their organization and quick response time. I am so grateful for the service Action provided today. Highly recommend.
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September 2024 by J Grosse
Tldr: tow serve is good, shop service I will never use again. The tow truck drivers and service are good. But the shop would get a 1 star review, they were not honest with me about when they would be able to look and my car and I ended up wasting 2 days of my time waiting for them to give me any information. They did stick to any schedule they gave me I always had to call them to follow up. The issue with my car ended up being a blown fuse and a wire shorting out. The tow truck driver I had was Mason, he was great and made my stressful day a lot better.
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September 2024 by Jay Days
Action Towing failed to address customer complaint!!!I called to complain about a reckless, dangerous tow truck driver. I was told I needed to be "Professional " when making this comlaint!!! PROFESSIONAL????? Me or your DRIVER? As he ran me off the road while transporting Individuals with disabilities!!! Attached is the photos, videos will be posted of his reckless behavior!!! Be aware!!!
TYPICAL NARCISSISTIC, INCORRIGIBLE RESPONE!! MY employer has verified his recklessness thru the 3 individuals I was transporting!! Also videos!! We'll let the Judge be the Judge ?⚖️. GOD BLESS!!!
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September 2024 by Khari Demos
Great service and situation overall. Helped me cut the expenses on a repair estimate and replaced my breaks and rotors for less than half the first shop estimated me for. I also got to finance the repairs as well, which I found to be extremely helpful. Definitely recommend this spot for service and the towing service was also exceptional — they were the ones who even directed me to their shop after learning of the first estimated costs.
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September 2024 by caroline a
Beware! The worst!!! I wish I didn’t have to put any stars! Called AAA, they sent Action who persuaded us to bring car to them not the dealer. $200 to “investigate customer concern, bad battery-$256 to replace. “Starter and alternator checked” Less than 50 miles later the car died-paid to have alternator replaced at another shop. $456 Rip off!
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September 2024 by Melissa Cavanaugh
My tow truck driver Mario was friendly, knowledgeable and professional. Great customer service!
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August 2024 by Stephanie G
Needed them to jump my car-dead battery.Brian got there fast and was done in no time.Very professional and quick.I highly recommend them.
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August 2024 by Susanne Herrmann - Realtor
Our car broke down on I90 west on the way to Buffalo from Albany. We were a long way from home and could not find a rental agency that would bring us a rental car. After dropping our car off at a garage, your tow truck driver, Andrew, was kind enough to take us to the Rochester Airport where we got a rental car. He went above and beyond his job duty.
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August 2024 by Mike Brooks
The establishment has poor quality of workmanship, and over pricing without parts cost verification.
My vehicle returns to me worse than it was !
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August 2024 by Ryan Fontaine
Adam was great with getting my 1995 Range Rover onto a flat bed after my front drive shaft flange broke. After a long drive we made it 70 miles to my garage, overall a great experience! Thanks, Adam!
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July 2024 by Patrick M Foley Jr
Stay away from this company they are highway robbery!
