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March 2024 by Peter Faldetta
Can't answer their phone.
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March 2024 by joseph cocanower
I’ve been trying to have them replace my windshield for weeks now. They kept telling me that they were getting the wrong windshield delivered. This happened multiple times. I made multiple appointments, showed up early only to have them tell me they either didn’t have it or the one that was delivered was damaged. I’ve missed multiple days of work because of it and they only offer vague reasons for why it keeps happening. I keep calling their direct number and they won’t even pick up. Stay far away from this place. It’s been a colossal waste of time.Update. After weeks of trying to get my windshield replaced Geico finally scheduled an appointment. This is because they never pick up their phone. They did eventually replace my windshield by in the process they damaged my touchscreen. They didn’t tell me this, nor did they want to admit it, but this is typical behavior from this place. Avoid Safelite at all costs cost. Ask your insurance company for a more dependable and reliable company to use. If you do decide to use them, I highly recommend you take photos of the interior and exterior of your car before they preform your replacement. This way you can catch them in their lies and use the photos in court.
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February 2024 by Matt K
The worst Safelite ever. They show zero accountability, zero responsibility, barely responsive and incompetent.1. Installed an aftermarket windshield into my 2015 Honda Accord because my insurance would not cover it. They would not tell me this over email, but would tell me this over the phone. Pretty shady.2. Because of the aftermarket windshield, the front car warnings and lane department warnings were allegedly failing. Told me they'd purchase the genuine OEM windshield in hopes that it will clear out the codes.3. About a week goes by and I call the general Safelite hotline because I didn't know their direct number at the time when I left home for work. They were telling me that I had an upcoming appointment already scheduled. This Safelite facility scheduled the appointment without consulting with me first and claimed they didn't do it manually. Surrrrrrre buddy!4. Emailed the person named Dominik from this facility in Riverhead on a Sunday. Which I understand I would not get a response back on that day since they're closed. This guy did not give me a response back AT ALL until after a car accident and outrage from me.5. When I spoke with Dominik over the phone after the accident, he expressed zero consideration, accountability and empathy towards the matter. I understand that me getting into an accident is not solely their fault. However, the sensors failing due to their shotty work does not help PREVENT me from being in an accident. These sensors are put into place to prevent such accidents from happening. When I explained this to him, his response was just, "wowwww." Good response, sir. This whole situation snowballed because of their poor work/efforts. He even tried to tell me that I emailed him on a Sunday and that's why he didn't reply back to me. Dude, it was 3 weekdays later and I received zero response from you. No excuse when it's a Thursday and I emailed you on a Sunday.6. When I called him again to confirm that my insurance would not cover the OEM windshield, he was being very dodgy with his answer. Along with the dodgy emails about it telling me to call him instead.7. This man tried to tell me that the aftermarket windshield is IDENTICAL to the OEM original windshield. There is no truth behind this and he knows that. It is almost identical. Never exact. He's just trying to save face.8. Got my car checked out at another Safelite facility with a guy named Luis where he did it at the parking lot of my workplace. Really nice dude and went above and beyond compared to Riverhead's efforts. He did the extra work and found out that the sensors may be the reason to the failure and not the windshield. Stating that even with the replaced windshield, those sensors would still not work. Very courteous, competent, responsive, honest, and really knows how to explain things in a simplified way.9. Luis had his manager reach out to the Riverhead location and they've failed to get back in touch with me to get this moving along. This was done on Wednesday the day before Thanksgiving. Which I understood I would not get a response back so close to the holidays. Yet I have not gotten a response yet from Safelite Riverhead about this situation. Not once from when this review has been posted. I've given a generous amount of time for them to reach out to me and get this going. I want nothing to do with Riverhead's Safelite, but they need to get this moving forward with the Safelite shop that has jumped into this to help me. Luis has had his manager follow up with them and still days are going by with zero response from Riverhead.P.S. their waiting room is disgusting and smells like ammonia all day. Kind of a hazard inhaling those fumes for hours on end. They have a parking lot fit for a bodega. Shocked that a Safelite facility like this even functions.FURTHERMORE, they caused me H-E-Double Hockey Sticks for months all because they THOUGHT a Honda windshield would not resolve the issue. Last resort was replacing it with a Honda windshield & guess what? IT FI
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December 2023 by Maryann Bolobanic
My sister Audrey was happy with your service
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December 2023 by Theresa e Sola
The technician came to the house to repair small crack. No interaction required. So far so good
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November 2023 by Biky Pizarro
Do not go, they always break something on your car,take no responsibility for it.
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November 2023 by Sondra Rosante
Can't reach anyone by phone terrible customer service
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September 2023 by Joseph Ortiz
Receptionist and company is very unaccommodating, inconsiderate, and unprofessional. Could care less about my job that I needed to go to and getting me in on time after explaining before the appointment was made. They talk disrespectfully and were argumentative while I was trying to be as kind as possible to hopefully receive the help I was seeking. Bottom line the work quality may have good reviews but the people behind the desk are awful. Beware I offered to come in earlier when scheduling they will just take the appointment and they will dismiss your job no matter how much you plead with them. If you have somewhere important to be it doesn’t matter to this location. Plus the disrespect was unsettling.
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August 2023 by Tatiana Perdigon
They are truly the worst. I have been waiting 4 months for a replacement. DO NOT DO THIS TO YOURSELF
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July 2023 by Michael McNally
They broke the camera in the car while replacing the glass. Rhe rold me they would order it and let me know when to expect the repair, based on placing rhe order. That was 3 days ago and I haven't heard from them. Tried calling customer service 4 times and there is no way to talk to a person, just enter my problem online. Not what I expected.
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June 2023 by Rick Fuchs
Amazing service. Chris was mega helpful!
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April 2023 by Lideni C.
Excellent place they changed my front glass, in 2 hours and very good attention. very satisfied
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March 2023 by Marilyn McDermott
I needed my windshield replaced on a Mercedes 450 GLS which also meant they had to calibrate the back up camera. I needed to wait for my vehicle as I don’t have a second one, and they were professional, timely, and did an excellent job.
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March 2023 by James B.
Safelite is the best. They care and most insurers like them as their prices ar reasonable. Pleasant experience.
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January 2023 by Carolyn Hook
WORST SERVICE EVER!!!!!They have cancelled and rescheduled my appointment 3 times in the last 2 days and never even called only sent emails!!
