Riverhead Car Wash receives mixed reviews from customers, reflecting experiences both before and after a change in ownership. Several recent reviews praise the new management and staff for excellent, high-quality service. Customers report that the team goes above and beyond, paying close attention to detail and doing a fabulous job that leaves cars looking amazing. The manager is frequently noted for being courteous, professional, and hands-on, assisting the crew and ensuring customer satisfaction. Many long-time customers see this as a positive change, with the owner providing friendly gestures that greatly improve their experience. They recommend the service packages as being well worth it. However, other reviews describe a terrible experience, citing a decline in service over time. Complaints include high prices, slow operations with staff inattentiveness, and occasional damage like stained seats. One customer reported unacceptable customer service, including a staff member yelling at waiting clients. While some advise speaking directly with the manager onsite to resolve any issues, the negative feedback highlights inconsistencies. Overall, many customers express satisfaction and intent to return, trusting the quality of the wash and detailing, especially under the current management's oversight.
Great service! Took the time to make sure I was happy and even went above n beyond. LJ helped make sure I was happy! Always love coming here
August 2025
Service was a bit pricey but I was worth it. Car looked amazing. I was please to see the manager was making sure the cars was coming out good. I will go back
August 2025
One of the managers here used to own a detailing business, he's one of the few people I would trust to wash my car. I would say at the very least give them a shot, I guarantee you'll be surprised at the quality of the wash.
