Riverhead Bay Subaru, located on Long Island in Riverhead, NY, is known for its friendly and knowledgeable staff and a focus on providing a great customer experience. Customers appreciate the helpfulness of the staff, especially advisors who take the time to answer questions and explain vehicle features clearly. The dealership offers a hassle-free sales environment and strives to make the car buying process smooth, with some reviewers highlighting their positive experiences with specific staff members. The service team is also praised for their skill and professionalism, with comfortable waiting areas and amenities like a good coffee machine. Riverhead Bay Subaru makes efforts to save customers time by offering free loaner cars by appointment and free shuttle service for service visits. Many customers feel confident in the dealership’s honesty and transparency, which helps reduce stress during the buying process. Although some note that prices tend to be higher, they still recommend the dealership for its excellent service and helpful staff. Overall, Riverhead Bay Subaru is seen as a reliable and customer-focused dealership that provides a satisfying experience for both new and repeat Subaru owners.
