Riverhead Bay Motors provides a wonderful and smooth car buying and service experience. Customers describe the staff as kind, knowledgeable, professional, and easy-going. Salespeople are consistently noted for listening to needs, working with customers, and going above and beyond. They are helpful, informative, and make the process quick and easy, the opposite of typical horror stories. The team presents fair and affordable offers with more options than imagined, often making shopping around unnecessary. The service department is equally terrific and customer-focused. Staff are engaged, providing complete details and discussing best practices for car care. They are considerate and ensure safety is paramount. The advisors and mechanics take excellent care of customers, going out of their way to provide loaner cars and thorough explanations. This dedicated service builds tremendous long-term loyalty, with customers driving great distances for maintenance and returning for future purchases. The experience is consistently described as exemplary, pleasant, and satisfying, earning strong recommendations from all who visit.
Peter P was a delight to work with. He was kind, knowledgeable and went above and beyond to make the deal work for my new Atlas. Represented the VW brand well!
August 2024
they have redefined customer satisfaction. They are terrific.
August 2024
Great experience with Nick shopping for a Taos. Super easy and quick process, and we love the new car!
