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November 2023 by Cherie Felice
So helpful and an easy experience. This place is the best, everyone makes sure you have been helped! Thank you!
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November 2023 by Mae Raynor
I have been a patient here for 4-5 years. The constant transitioning to something new seems to take away from the experience. Within the last two weeks, the dispensary went from a recreational/ messy feel that gave me anxiety back to the medical dispensary vibe with professionalism.No one should be coloring at the front desk. Period. Those people happened to give me wrong information re: caregiver card, which as a disabled person/ brain injury survivor- frustrated me. They told me my prescriber had to do it when in fact it’s the same as it’s always been. You do it online.You can be nicer than nice but if this is a medical dispensary- you have patients NOT customers. I have a strong idea what it takes to be NY state legal. You need to know the protocol. This should be a hub of relief for patients whom are dealing with multiple ailments.They did get it together, though! Seems like they got their mojo back the last two weeks. I love the new brands with higher THC content. I love not hearing heavy metal as I wait for my order. And it’s always great to see Cindy who knows my situation and makes sure to make me feel welcomed and in the loop. She’s an OG and it’s really helpful for me because she makes me feel at ease. Maybe it’s about having staff of all ages, as it helps the older generation be more comfortable in asking questions.Shout out to Chris for having a tight system and a great recall!Hope to see more great ideas like weekly sales and other engagements that make sense! Thanks!
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September 2023 by Ursula G.
Giving them one star is being very generous. They do not stand behind their products. I purchased 8 disposable vape pens and had them delivered. The only good thing was the delivery was great. It went down hill from there. I have had issues with all 8 pens, the batteries are dead the oil is too thick. I called and was told to buy an android battery charger to charge the units up with and for the oil I should put hot water in a bag and wrap it around the oil area. I was told that this is medicine and can not be returned, If I purchased an insulin pen in a pharmacy and it didn't work they would replace it. All together 5 of the pens went in the garbage because they wouldn't charge and the oil was just too thick. Beware of this place the products are the worst.
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September 2023 by Doug Bergman
Great medicine great staff. I feel very comfortable going to Columbia care to get the top care in cannabis
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August 2023 by Ryann Fitzgerald
Everyone there was so nice and helpful. The experience for my first time ever going to a dispensery was so good and comfortable
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July 2023 by J. S.
I recently acquired my medical cannabis card and this was my first visit to a dispensary. Not knowing exactly what to expect I was pleasantly surprised by the level of professionalism by everyone at Columbia Care. The second I walked in the door, I felt at ease and comfortable. From the doorman to the folks at the check-in and Matt at the dispensary counter, I couldn't have asked for better care and attentiveness. Thanks guys!
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July 2023 by Jacob Mark
High prices even for NY. Should have better sales and overall prices in a market that is getting more competitive everyday. Super friendly security guard and ladies at the front desk every time. I go here on occasion and have had good experiences here and is closest to where I live. The pharmacist today was rude and very unhappy and acted as if I was being difficult and disrespectful. I was trying to be nice and appreciative. They Didn’t really seem to like there job or care about customer service. Kept rolling there eyes and telling me how much buttons they had to press and the computer screen had to change when I was deciding what I want. Didn’t want to talk at all about products or my needs. Not interested in saving me money. Most of all made me very nervous and uncomfortable. I have never felt this way in any dispensary and I have been to dozens. I don’t want to single any employee out and we all have bad days. But it’s Better to drive the extra 45 min extra to Sunnyside or the botanist 1/2-3/4 the price and all the pharmacists are all happy to share there knowledge and to spend time with you getting you the best deal and medicine you need. Let’s hope it gets better. Columbia care maybe it’s the work environment or the stress you put on employees and the computer system needs to be changed or something I can’t see but I want this so badly to be my spot instead of all the extra driving.
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July 2023 by Steve J
Columbia care in riverhead is the best.... Staff is very helpful and wouldn't go anywhere else
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July 2023 by 666
Arrived at 530 and was denied because they called me a new patient? I've shopped at other medical store but some how in there eyes I'm a new patient. This is only med dispensary for 1h 20 mins . Needing my medicine and going without doesn't work so it ends up feeding the grey market because you close early,you don't wanna make $$, and you treat your patients like they are just a stoner needing to smoke not a patient in need . First and last time will never recommend this place .
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July 2023 by Luis G Sinchi
Cant walk in 20 mins before closing to place an order so why is this place open till 6? And why is there nowhere on there website explaining this? Lazy. Dont care about patients. Go to another dispensary if you can
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June 2023 by Chris M
Front desk is very helpful But prejudice staff in the back ; don’t recommend and won’t return ; they see color when “helping” out. Sad times praying for them thou .
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June 2023 by Christopher Ghiraldi
I love Columbia Care in Riverhead. They have sales all the time. Really. All the time. They carry flower from many cultivators as well! Staff is very helpful, respectful and pleasant.I've been going there for a few years now and I typically place my order ahead of time. I think that Cindy , behind the counter, has personally helped me with suggestions and always gives my son like 6 lollipops. He loves her too. Final thought. Great medical dispensary with a great selection of everything you can think of.
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June 2023 by gail destefano
Always, nice and helpful. Never feel rushed.
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May 2023 by Camille P.
recently received a bottle of Cbd tincture which was empty! still waiting for them to fix this problem. Be careful dealing with this company!!
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April 2023 by Erin H.
This office must be very busy because they are nearly impossible to get in touch with. They also provide little to no assistance or explanation in repairing paperwork issues they claim exist without explaining. It seems they do not understand they are dispensing to folks with disabilities (including neuro/memory or psychological) who might medically need more attention and assistance than average customers.
