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December 2023 by Ryan L.
I wouldn't buy a bicycle from these guys. I ended up purchasing the vehicle in the end but that was after 2 weeks of haggling over the price. I've never paid window sticker prices before, never will, and didn't but "their window stickers reflect the already marked down price". Very unprofessional and inexperienced sales team. The finance manager called in sick when I was supposed to be picking the vehicle up. I asked twice if it had been serviced, to which they replied yes both times. When I got home I checked the oil and it wasn't clean. The oil life gauge read 25%. Stay away. ****This reflects Eagle Kia used sales not the GM sales team that are in the same building.
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December 2023 by Dm M.
Up until today, I have had a great experience with Eagle Kia. Steve S in sales was extraordinary, above and beyond excellent, and I appreciate all of his help, care, and patience. Today, things changed, in regard to their service team. I rarely write reviews, good or bad, but I feel so wronged, that I feel this should be shared to warn others.My new lease (got January 2023), started to have issues with the engine today, and the engine was shaking to the point it shook the entire car, and the check engine light came on. I documented this with photos at 6:39 AM and 6:42 AM, when I was about to leave for work. It was a cold morning, but I gave the car 20 to warm up, and I reluctantly drove. The car was shaking and experiencing low RPM, and was shaking harder as we went into higher gears (parkway). I called Kia,, and went in with the car a short time later. By that time, the temperature outside went up at least 10 degrees, and the car went back to normal (other electrical issues and all).I understand that cold affects cars, but this is a new vehicle. While I was there, I figured I could use my second free oil change, as I was due. Well, come to be told that the computer (which records all recent check engine lights and it had only been 2 hours between the issue and bringing to dealership), did NOT pick up the check engine light. I told them that this is definitive proof that something is wrong with the car's computer, because in my hand, I showed them a picture of the check engine light on from this morning (pointing out today's date time), and they just kept shutting me down with the phrase "The car is running fine with no issues" over and over and OVER again at my face, when I had clear proof in my hand of an issue, now two, since the computer failed to catch it. They denied my evidence. I attached it to let you all make your own decisions.Then they come to tell me that the second oil change - surprise! - was not covered, and charged me $108 for what I can only assume was liquid gold, and no one even asked me what type of oil I wanted, to boot.It's pretty standard fare to get 2 free oil changes with a new vehicle, so if nothing else, they should be embarrassed that they ae not even operating up to local field standards, while lying to my face. My husband was with me and remembered quite well, not that they cared at all.They went off about how it's all in the computer, and I was not believed about ANY of this. Literally, even with a photo of the issue in my literal hand, shown to the man in charge of service.I hate to wonder if I am not being believed because I am a woman in the service part of a dealership, and women are statistically not believed by doctors or other professionals. Go ahead folks, look that fact up for yourselves.I am beyond livid and will never buy from Kia again, will never refer to anyone again, and I hope to trade in this car before it explodes, which I'm sure will happen somehow not under the warranty. This is substandard service, especially for someone who is providing proof of the issue. Literally disgusted, and I go to bed at night thanking God I am not these people.
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September 2023 by Peter S.
I had such a bad experience buying a car here. The process is very opaque, they don't seem honest or competent. I agree with the rest here. Also, surprisingly, in other sites they seem to have good reviews which makes me doubt they're original.
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August 2023 by Frank K.
makes you wait without giving ETA, and leave people hanging for hours (close to 6 hours now)not respecting appointmentfeels like zombieland where people are acting as if on another planetdisrespectful of people's time and act like it is nothing with no sense of urgency when wronging customersused to be goodstay away from the whole operation
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July 2023 by Evelyn L.
I have been using this service dept for years now, and I have to say, one of the best service departments there is.pleasant experiences, fast service and explain everything to a tee.
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September 2022 by Kate B.
Bad vibes from this place. Was interested in a vehicle they had on their lot. Went in to test drive and claimed they don't do test drives on Sundays. Woman at the front was rude. We ended up being able to drive it in the parking lot, which isn't a true test drive. After the "test drive", the salesman asked what we thought about it. We asked to talk numbers, and HE declined due to us still shopping around. We left and never returned! Super shady. Wouldn't recommend.
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August 2021 by Colleen C.
Went to Eagle today to test drive a Mazda C5. I was honest with the salesman and said I was a few weeks away from purchase. As a result of my honesty, they refused me a test drive, telling me that is the last step in a purchase. How can I purchase if I haven't driven one? Needless to say I left and went to 112 Mazda. Not only was the salesman friendly, he was more than willing to let me test drive. And you know what? Not only did I love it, they had the EXACT one I wanted and I bought it today rather than miss out on what I wanted. Bad customer service, but I can't tell you from who, since he never introduced himself.
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October 2017 by The Physique Mechanic
Top notch installs for gm
