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July 2023 by Randy E.
The prices are reasonable but the service sucks. The delivery driver fucked up the drop off and basically left 15 yards of gravel in 3 enormous piles after botching the maneuver where you dump evenly as you pull the truck forward. Four of us (2 of them elderly), just spent hours spreading thousands of pounds of gravel down a 500 foot driveway. Do yourself a favor and don't use these guys.
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August 2022 by Shane S.
Let's start with the positive. They had the items I needed in stock. The prices were reasonable for these items (at least compared to others in the area). However, the customer service at this store and their store policies are horrific. Chris forgot to load one of my pallets when they shipped and refused to bring it on his truck. I had to borrow a pick up from a neighbor and hand move all the heavy pavers by hand. And I paid for shipping. But he simply wouldn't budge and told me to "do him a favor". Favor? I PAID for shipping! Chris also told me that although they charged a deposit for their pallets they'd come pick them up after install. However after install when I called for them to come pick them up he said they changed their policy and no longer pick up pallets. How very convenient for them. When I asked if there was anything he could do he said "i'm just an employee". Huh? But you're the employee who made the promise! So I had to pay $150 to toss the pallets plus I'm out $300+ on the pallet deposits. Suddenly their prices weren't so reasonable. This store has no concept of customer service and does nothing to help when things go wrong. As long as you're ok with that, shopping here shouldn't be an issue.
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July 2022 by Jonathan De Leon
Great product selection, plenty of samples to look at, good customer service, and fast delivery times. Can't beat it!
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July 2022 by Mike Dub
Very helpful and got everything right ,Chris and Marco are very good to find what you need very good selection of merchandise Thanks again and will see you for next project
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July 2021 by alejandra daun
Worst customer service ever! Walked in there said good morning and the guy did not respond. I ignored it figured he was having a bad day. Then asked him if he had a type of stone i was looking for and he quickly said no. Didnt look at me in the face just said no. I asked him if they had something similar and he said no.If you do not want to work call out or just work at a different place where you don’t have to speak to customer because obviously this man had no customer service skills at all! Completely ridiculous. They are rude!
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July 2021 by Alejandra D.
Worst customer service ever! Walked in there said good morning and the guy did not respond. I ignored it figured he was having a bad day. Then asked him if he had a type of stone i was looking for and he quickly said no. Didnt look at me in the face just said no. I asked him if they had something similar and he said no. If you do not want to work call out or just work at a different place where you don't have to speak to customer because obviously this man had no customer service skills at all! Completely ridiculous. Very rude.
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March 2021 by Steven Shaughnessy
I highly recommend either the Brentwood or Riverhead supplier.. The owners hire the best people that give the best customer service.. Their pavers were in excellent condition..Flabio was extremely helpful and went way beyond what I’ve become accustomed to..Thank you Flabio for all your patience, timely phone calls and messages!!
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May 2020 by Chris Perrone
Issues;1) The people at the counter are mostly rude. They put on this ultra busy act to rush you or just don’t want to deal with people. I am a contractor I spend thousands on materials not a home owner looking for 1 bag of mortar. 2) I tried to like this place this was my third attempt doing business here. I ordered bulk materials 20 cubic yards. I was told they would have to bring it 10 yd at a time and charge me twice for delivery. Ok fine. They don’t accept cash, only card payment in advance? Ok fine. The delivery truck showed up and bothered the homeowners early in the morning without ever calling me to say they were on the way. The materials showed up all on one truck but they still charged me for 2 x delivery charges. I called to ask why and got the expected blow off “oh I didn’t write this up someone will call you back” no call back.3) the driver was expectedly rude, he ignored me when I asked for my receipt and when he was done promptly drove away. No one could tell me if a copy of the receipt had been given to the homeowner. So there goes any chance of making any money there. 4) the dump truck took about 20 minutes to dump the material. Idk what the problem was. In this amount of time the truck left several large oil spills some 2.5 ft in diameter. I tried cleaning them with no success. This is a multi million dollar water view home. The customer is now offering to split the cost of resealing the driveway that 9 brothers damaged. This leaves me in the red on that job. I never leave bad reviews. Just hoping to save someone the problems I had.
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March 2020 by Bob Russ
Grate costumers service!!!!!! Very fair price. I wish to do business only with the people like that!
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April 2019 by Henry Fischer
Very personal sevice. Marco took a lot of time to get my order right. I highly recommend.
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May 2018 by Tommy G.
One of the best customer service experiences I had. The young man Marko was very helpful and knowledgeable. I was looking for stone panels for a DIY project around my homes outside entry door. I wasn't satified with the big box stores products , cheap looking and not much selection. I found this place by accident and I am glad I did! Big selection , great material and one stop shopping I got everything I needed to complete the project . Also, Marko let me take home a sample panel home, I needed a visual to help me decide on color, etc. He only asked I bring it back . If your in the market for anything stone check 9brothers out , you won't be disappointed.
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May 2018 by george giannaris
Great customer service! Fair pricing, nice selection. I am a very satisfied customer
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October 2017 by Steve G.
Got to tell you this is one of the friendliest places to do business with. John the owner was pleasure ,spent a lot of time with us showing us different products from an extensive selection. He exhibited a genuine interest in our being happy and making an informed decision. He knows his stuff and he's got a terrific sense of humor too. His crew is equally as accommodating. I would suggest this place to anyone for their masonry product needs.
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June 2017 by Gps Spada
My stars are based on there knowledge of a home project and there customer service plus on time delivery, and of course the grade of products.
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April 2017 by Kim G.
Every aspect of service I have received from here has been phenomenal. I ordered 30 yards of pea pebbles for my driveway. In addition to giving me an excellent price, John C helped me find someone to spread them on my 440' driveway -he was fantastic, also! Then he went the extra mile to find an electrician for my driveway lights. This is the kind of service that will sustain my loyalty. It's as good as it gets.
