LaserShip is a delivery service with mixed reviews from customers. Some report receiving their packages on time and without problems, with specific praise for drivers who deliver items successfully. However, many customers express significant concerns. There are frequent reports of packages being delivered very late, sometimes as late as 9pm, causing anxiety. A common issue is delivery to the wrong address or apartment, even when the correct location is accessible, requiring customers to retrieve packages from neighbors. Drivers often do not ring doorbells to announce delivery. Customer service is described as nearly impossible to contact, with poor communication between the service and its drivers, leading to failed delivery attempts. While some experiences are seen as minor hiccups, the overall reputation includes worries about reliability and lost packages, leading many to be cautious about using this courier again.
Lasership delivered a package at 11:35 pm after everyone went to bed. Never rang the doorbell or alerted anyone. Woke up this morning and my package is nowhere to be found. Who delivers packages so late without alerting the homeowner?
October 2024
I can’t believe Columbia is using this service This is the most unreliable delivery company in the world. I just don’t understand why any company would use them
October 2024
Delivery drives would open your packages and take items, then attempt to re-seal the box, and delivery the empty box. Called on several occasions, but they said to call the retailer.
