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“Excellent experience with Maurice! He was exceptionally patient and knowledgeable. I really appreciate his honesty and how he was able to share his own experience as a T-mobile user with my husband and I. He shared with us the plans available and wasn’t pushy with having us chose one or the other, rather he told us everything as it is and showed us pros and cons or each. He was courteous and tried to get everything done efficiently, with care and quickly. He helped us switch from Verizon to T-mobile and we hope the phone service was be just as amazing as their customer service here. Thank you so much Maurice!”
“Excellent service , I had alot of issues with my phone went in listened and helped me with out the preasure of trying to buy another phone like the other verizon that i went to and when i said i dont need a new phone they could not help me all of a sudden. Here they were frendly,professional and didnt try to make me buy a new phone. They are my verizon store from now on going forward”
Open 24 hours
15 Maiden Ln #1101, New York
Internet Service Providers
“After dealing with an ISP who has a huge monopoly on the Brooklyn market for almost a decade and finally getting fed up with the lack of quality and customer support, I decided to switch to Honest.At first I was apprehensive, as we usually don’t get many options for who our providers are. The speeds seemed too good to be true, and everything my neighbors said was great.However Honest delivered everything they said they would in a fast, considerate, and genuinely caring way.I was able to make an appointment for internet install for the same day I started looking, used a referral code from a neighbor so my first month was only $25. I called to confirm it was actually happening in a matter of hours, and I immediately got a real person on the phone who was super helpful and confirmed.Andy B. Was my installer and he was so nice, extremely friendly and knowledgeable and answered any questions I had about their service.I’m a software engineer and I work from home making a lot of video content, and I also play a lot of video games on the PC so speed and connectivity is really important to me. After he installed, we did a speed test and he determined there was something bad with (I think) the cat 5 port pins and fully replaced it. Next speed test we ran was 300mbps up / down on my WiFi and NEARLY 1 GIG on wired. I was blown away. I was also able to use my own modem and router and didn’t need to rent anything.I can’t believe how seamless it was, but the attention to detail and genuine care for the product and customer have absolutely made me a HUGE advocate for anyone considering the switch. Honest is…. honest!”
“Elizabeth is an excellent person! I adored her she took her time to help me and transfer all my number information and my phone information. He also told me about the internet at home and it is excellent. I recommend you come here! Especially for Elizabeth, excellent customer service.”
“I got a new Samsung A25. Imran, help me transfer all my documents to my old phone to the new phone. He is a patient person and takes care of the customer very well. In addition, this store is nice and clean.”
“We've been using Brooklyn Fiber for the past five years and it's been a great experience. Any issue we've ever had was handled expeditiously and without delay. I haven't found another provider this responsive and hands on. I highly recommend them to any business in the area.”
“The store was very helpful. manager Kelly has such a good aura and energy. Her and her team are doing great,,, I love the improvement from this location. I will bring my family by.”
“Today Justin and Devv helped me. This has been the best customer service I have received at any Tmobile stores. They made sure to show me all my options and they were flexible. They helped other customers while helping me using their time very efficiently. Thank you for your services.”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“We switched to Pilot at three of our locations a yeqr ago, and we couldn't be more pleased with our decision. We have not had a single problem at any of our locations, and when we do have a question of any kind we are able to get somebody on the phone almost immediately, and each and every Pilot representative has been a pleasure to work with.We would unequivocally strongly recommend Pilot who is looking for a strong, reliable and responsive ISP.”
“This is the store to go to, I was there a couple days ago and Nelly helped me, she transferred all the information and made sure that I happy with everything. Thank you”
“Staff was very helpful and answered any questions I had. If you’re going here make sure to ask for Alexandra, she made sure everything I needed help with was resolved.”
“This place is the best Verizon store I have visited. Shweta is the best and is very knowledgeable. She will give you the best deals possible on the market. 5 stars!!!”
“I was having issues with my phone and had called T-Mobile multiple times with no avail. Calling was actually quite unhelpful so I went into the store and spoke with a rep by the name of Daniel. He not only helped get me a replacement phone through my warranty but he also managed to efficiently and effective (with patience and ease) help 6 other customers at the same time. Something had happened where he was the only employee on the floor that evening. I hardly ever see any type of employee in any business have that much patience and expertise in such a high stress situation. I was genuinely surprised that he was just a floor associate. He had great management skills and I had originally thought that the young man was in fact a manager.
I was one step away from cancelling my membership with T-Mobile. Daniel, with his A+ customer service secured my membership with T-Mobile.”
“My experience at TMOBILE has exceeded my expectations. I am so grateful for Devon for all of his help in purchasing all my products. I highly recommend this location. Thank you so much!!!”
Open 24 hours
1412 Broadway, New York
Internet Service Providers
“I have been dealing with Natural wireless for more than 2 and half years now in 2 addresses.Their service is outstanding. The customer service teams are always helpful all the time. They respond very quickly either with emails or phone. They have been always patient with me and never cut the service for any financial delay and have been always helpful and understanding like when my card was lost twice and they waited for my new Visa card to be released and never cut the service.Their cost is reasonable and the internet is fast with no interruptions. Their technicians are very very professional and helpful and they always come on time with same-day service. Once I paid for the service, the technician came on the same day even it was a weekend to install the service.Keep it up Natural Wireless. God bless you all.Thank you so much for your service and support. Highly recommended?”
“Came in today to see the wonderful T-Mobile representative help me put my screen protector and Tech 21 case on my phone. If you want new accessories and protection kits for your phone here’s the place to come. Saved me time from not heading out to the Apple Store either. So great pick for locals.”
“We're glad to find Frantic Link as our service provider. Very fast internet speed, and VoIP phone service just works as good as the traditional landline but more features. The cost is less than any other providers. Great customer service.”
“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
“Isaac went above and beyond in helping me upgrade my iPhone. His positive attitude gave me the best experience at this branch and he was also attentive to the other customers entering the shop.”
“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“Certainly! Here’s a draft for your review:---I had an outstanding customer service experience at T-Mobile, thanks to Odette. From the moment I walked in, I was greeted with a warm smile and genuine enthusiasm. Odee was incredibly knowledgeable and took the time to listen to my needs, making sure I understood all my options. She went above and beyond to ensure I was completely satisfied with my choices, and I never felt rushed or pressured. This kind of service is rare and truly appreciated. Thank you, Odette & Yolie for making my visit so pleasant and for all your help! I left the store feeling confident and happy with my decisions.”
“Had an great experience at this location, i would likento thamk Kenny M specifically at this location for assiting me with my issue. Highly recommend this location to friends and family”
“Thomas was very patient and had great product knowledge. He also took him time and made me feel comfortable, great customers. I will return to this location and recommend to others.”
“My partner and I came into the store to get prepaid SIMs for our holiday. Herbie gave us fantastic service, made us laugh, found us the best deal quickly, and made our experience really easy and fun.
Give that man a raise!”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
10AM - 8:30PM
2100 88th St G-4, North Bergen
Internet Service Providers
“I came in with an issue with my bill I was very update because my auto pay did not go through so Marilyn was able to call and help me out with this issue. I been to another t-mobile stores but she is one of the best !”
“Was greeted as soon as I walked in. Juan went above and beyond to help me and my family. He offered services I didnt know Spectrum had AND features we currently pay for but didn’t know we had. Go see Juan at Spectrum in Fresh Meadows.”
“I came to to this store for a warranty exchange, max was so helpful on explaining everything to me and helping me fully set up my new device.came out with a brand new galaxy watch with my new phone. Highly recommend asking for max if you ever visit this store”
“Just moved to the area, was desperately looking for a place to find my gateway WiFi box a new wire. Definitely have to say the energy was great once I walked in, nothing but smiles and great, fast, customer service showed my ID for my wire at no cost left happy no hassle whatsoever thanks ladies and gentlemen.”
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“I had the best experience at this t-mobile location mostly because of an associate named Max not only did he fix what was wrong with my account but went above and beyond to make that my account was perfect, the store was kind enough to stay Open a little past their closing I didn’t feel rush at all.There customer service was fantastic I would mostly go back to this location there the best”