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January 2024 by John O.
I went to AJ's to get links taken off an ESQ watch and links put back on a Cartier, along with replacing the battery in the Cartier. This was at around 3:00 PM. They said that the watch repair person was about to go to lunch and was backed up, but they would get it done that day and text me. Okay, I live about a mile away and took an Uber there, but yeah, okay. 2 hours later, they texted me that it was ready, but they didn't have the tools for the Cartier. If they had told me that initially, I wouldn't have dropped the watch off, but okay. I texted back "Were you able to replace the battery in the Cartier?" (thinking that the links were the issue) and they responded (verbatim) "No. Not in Cartier. Only the link sizing." I responded "Oh, okay." So, I went to pick up the watches and they hadn't put the links back on the Cartier. The watch repairman firmly noted that he doesn't do work on links if he can't replace the battery, then repeated this to show how firmly he felt about this and concluded with "Sorry, that's just me - I don't do the links if I can't replace the battery". He then explained "I don't have the tools. You'll have to go to a fancier place for the Cartier." Hmmm! Um, so very not okay. This could not be any less okay. I mentioned that I would happily pay to just have the links replaced. He would not do this (10-minute) job, as the place was closing in 40. I would have just never dropped off either watch if they had told me that. Now I must go to another place, which will charge less - a place in the Diamond District that does link work on the spot (no trip back) for $15, while this place charges $27. So, I paid more, had to make two round trips out there, and still have to make a trip to a fancier place. Who takes lunch at 3:00? Who doesn't want to do any more work when closing time is 40 minutes away? Please...take the watch repairman's advice - don't go to AJ's, instead go to a "fancier" place....they will likely be cheaper as well.
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October 2023 by Genise Acevedo
My family has been shopping here for years for the quality of service and the quality of their items. Highly recommend, especially for specialty items, repairs, and bridal selection.
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October 2023 by Tina Johnson
Did an amazing job with my daughters name plate , I’m so in love can’t wait to give it to her.
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October 2023 by Isabelle Davison
I ordered a custom nameplate and a lighter in store and not only was everyone incredibly helpful and kind they also got my order done very quickly. I received the nameplate the next day and the lighter a few days later. Beautiful quality, exactly what I asked for. Will definitely be back!
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July 2023 by שוקי רוט
Fast & amazing service!!I will definitely come back,!highly recommend.!
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March 2023 by Colleen McCormack-Maitland
Excellent experiences getting my engagement ring repaired and a vintage gold/enamel men's ring resized. The rings came out perfect - including the vintage ring, which also needed to be re-enameled after resizing. The staff spent a lot of time with us explaining the process and were upfront about costs at every step, including offering lower priced alternatives. I will definitely come back to AJ's!
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December 2022 by Noah Safon
I just got my engagement ring with AJ’s Jewelry. I came in as a 26 year old having no clue about what to look for in a ring and a diamond. Jordan and the staff walked me through everything and did not try to rip me off or make me feel d*** for not knowing the engagement ring process before. They were extremely trustworthy and transparent about the pricing and expectations. The ring came out absolutely incredible and my fiancee is so happy. The setting is perfectly designed for the diamond and the ring is absolutely break taking despite my lack of knowledge coming in. This is the only place I would go for such an important purchase.
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October 2022 by Haley G.
What a gem! I needed my engagement ring resized and did not want to go into the city where it was purchased. I saw that Ajs was close and had good reviews so I figured I'd give it a shot. From the moment I called it was a great experience. Once we visited and explained the situation, the team was so helpful and came up with the best solution for the long term. We felt like a part of the family even though our ring wasn't purchased there. We will definitely be doing all our jewelry shopping from here on out.
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July 2022 by Benjamin Smith
AJ's Jewelry is truly a name you can trust, their staff went above and beyond in both their customer service, and their work product.I went to AJ's Jewelry for a custom engagement ring for my fiancée. AJ's provided me with the most perfect engagement ring. AJ's worked with me to design the perfect engagement ring and was extremely helpful throughout the process. AJ's team designed and created a custom setting so that the engagement ring was the ring of my fiancée’s dream. The center stone is the highest quality stone I've ever seen, and I never get tired of seeing that ring sparkle (neither does my fiancée). Jordan and the rest of AJ's know where to get the highest quality GIA certified diamonds, and his prices were exactly what I was looking for. When making such a big decision, you need someone you can trust, and Jordan is someone I trust my life with.AJ's also has an incredible selection of other jewelry and can make any custom piece you want, a feature I am familiar with. You will surely love whatever you get from AJ's. I know my fiancée and I will be coming back to AJ's for our wedding bands. I will definitely be coming back for their incredible selection of watches, as well as for many gifts for my fiancée in the future, because I know that whatever I will get, I will love and I know that I'm getting high quality jewelry for a good price.
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June 2022 by Joey Ben
They sized up my bracelet very fast and friendly and knowledgeable staff they really make you feel welcomed 5stars all the way
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May 2022 by Christopher Franqui
I came here to switch the bands on my watch. They did a great job. Also the price to replace the band was perfect. I will definitely come back and will recommend this business to my friends. The female at the front was super friendly and professional as was the gentleman who replaced the bands. He answered all my questions and was friendly and professional. It’s nice to run into such businesses that match quality and professionalism. I would give them 10 stars if I could.
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April 2022 by Stephanie Haasnoot
My girlfriend bought a ring online for me and we wanted to make sure it was real before we kept it. We searched for a jeweler with the proper technology to test the stone and band to give us an appraisal. AJ's was the first jeweler I called that was kind over the phone when I explained what we needed and told me to stop by. We were greeted by everyone working when we walked in and the owner tested the ring right in front of us. To our delight it was real after all and worth way more than she paid for it! We talked to the staff for a bit and looked at bands to match the ring. When I described what I envisioned in my head, he knew the exact ring to pull from the counter and I was almost in tears at how perfectly my dream ring had become a reality. The staff is knowledgeable and friendly and didn't make us feel any different than any other customer. Other jewelers I'd been to in the past seemed uncomfortable that we were two women looking for engagement rings, or dismissive of my partner assuming we were just friends asking when "he" or "my boyfriend" would be coming in. It might not seem like a big deal to others, but it made us feel welcomed and comfortable. We purchased the band and left both rings to get re-sized. By the next day they were ready and not only did they fit perfectly, but they smoothed out the prongs for me and cleaned everything up! We will definitely be coming back for all our jewelry needs.
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April 2022 by Tatiana Litiagina
It`s my favorite place to buy jewelry! Gutemberg is highly professional and doing his job just amazing, always has something unique to offer and remembers your personal preferences.
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March 2022 by Hannah Hilz
I was holding off on repairing two bent rings that were from my late parents and I popped in today just to see what the repairs would cost. They fixed my rings and even cleaned them on the spot. Never in my life have I been so overwhelmed by such kindness. Thank you all so much, you really don’t know what your act of kindness meant to me. I will definitely be back and I will tell everyone I know to come here. Thank you thank you thank you from the bottom of my heart.
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March 2022 by abrahamr555
Wish I could rate them higher than 5. They went above and beyond what I expected. I walked in just to see what they had and ended up texting a picture of a ring and not only did they custom adjust what they already had but they did it in less than 24hrs!!!! Thank you so much and Tamary you are the best and by far best customer service ever
