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“This is bank I don't know how to review a banking experience. The toilets are nice I guess. Mostly old people come here, if this is a good review then I don't know what a bad one is.”
“I'm not a fan of Chase Bank myself but Alicia is one of the best managers of any bank. Thank God for her because she went above and beyond to advocate for me and was the only one in the whole company to do so. If it wasn't for her I would have had a serious loss.”
11AM - 2PM
320 NY-25A, Rocky Point
Banks
“I called td about a check taking long to clear and Holly got right on it. She verified that the check was good and called the other bank to speed up the process. She was very kind and fast with getting the issue resolved.”
“I have banked with Chase for years and have always had a pleasant experience. This branch near my job offers a convenient and quick notary service where I often don't have to wait. Friendly staff and quick service”
“I love this bank. It feels like a small town bank but it's a chain on Long Island. They can do everything a big bank does, but with personalized service. They know their customers and are extremely helpful. I used to use one of the major bank chains and the level of service did not even come close. I dreaded having a question or needing to go into the back for anything. But not at FNBLI Patchogue. I actually like going here. Everyone that works is this bank is fantastic. I have also been to the Sayville and Huntington branches and have been very happy with the service there also. I can't say enough good things about this bank.”
“Very good customer service. Branch Manager, Paul is very professional, and helped my wife and I open new accounts as a result of our old account being accessed by an on line hacker. He helped us even with the branch past closing time. Very impressed with this service.”
“(Edit:) My phone-line just got disconnected, (06/04/21) but my help on the phone was very polite, helpful and knowledgable! I didn't want his help to go unnoticed. (I think his name was Jack?) Either way I'm very satisfied with this locations help inside and over phone :) What a great company with a building of wonderful people. Great job guys!Mary was so incredibly kind and helpful! She did a great job and was very fast and efficient with her work. I couldn't have had a more pleasant banking experience then what I had with her. I'm very grateful to TFCU for hiring such a great employee who does such a good job.”
“Staff and service is great. The wait online can be timely every so often, but when its you turn there is no rushing to do your banking. Im happy knowing I am treated with the same respect as the next person when banking here.”
“This is one of the best banks on the Island. The staff is pleasant patient and caring to the customers needs.They also give dog ? treats and my pup loves all the ladies there they spoil him.Always a pleasure there and fast courteous service.”
“I've been a customer for years. Staff is always kind and friendly. Very helpful as well. I will always be their customer. The only bank I'll ever use!!! ? ?? ?”
“I really love this branch. I had a great customer experience the other day. All of the tellers are pleasant. I have to thank Kyle Nielsen again for helping so efficiently. Bravo”
11AM - 2PM
251 E Main St, Patchogue
Banks
“I lost my debit card and so I went to this location to get a new one which they print for you right there and so quickly. Donna the manager helped me and She was so kind and helpful and even suggested transferring my account to higher yield savings account and opening up a CD which She did so efficiently. She really went out of her way and I am so grateful.”
Closed
2271 NY-112, Medford
Banks
“The bank is ok for what it isDid some coin counting which is free for account holders.I really like the new purple design!It's close to my home .But the location is bad.Just getting out , you have to wait at the light that takes forever to turn green.”
“My twin brother and I went to Teachers in Rocky Point to ask a couple of questions and Lindsay helped us every step of the way keeping it very professional. Thank you Lindsay!”
“Excellent customer service. Customer Rep Andrea went above and beyond to assist me with my banking needs. She was very patient and helped me figure it out. Thank you Andrea.”
“My family and I have found this to be the best bank we've done business with thus far. We've received that personal touch along with professionalism from Dot, Sandy, Crystal and the other employees from the Shirley branch. Capital One should take some lessons from this bank on how to treat customers.”
“Great bank and branch. Always helpful, always accurate, always friendly. Every transaction is smooth, and they have notarized things for me several times without any issues.”
11AM - 2PM
620 NY-25A Suite 11, Mt Sinai
Banks
“Everyone there is very friendly & helpful & I'm always greeted with a genuine smile. I know sometimes there can be a wait for that has nothing to do with an issue on THEIR part such as being understaffed or anything. Everyone's banking needs are different & I'm glad they're not rushing people just to get through a line faster. That shows great customer care & service.”
“Patchogue branch: Fast drive up service, quick, professional manager response if you have an issue or questions, ATMs are very outdated and typically will not accept deposits, front door card reader access to lobby ATM hasn't worked in months! Nearest other branch locations require pretty long distance travel.HOT tellers!! :-)Online app: Fast, easy log in, user friendly, good format, fast real time posting of most transactions with the exception of electronic direct withdrawals. They take 24-72 hours or longer if a holiday is in effect to post as a pending OR completed withdrawal.Customer service call line: Pretty bad, not intuitive, confusing, difficult to navigate, long wait times, nearly impossible to speak to a live representative. No representatives available after 1:00pm, RIDICULOUS!!24/7/365 live customer service representatives are SOP with almost every other financial institution.”
“Today I went to this Chase office in Rocky Point and I was helped by Nathaniel, one of their relationship bankers. It was the best experience I have had at any bank. Nathaniel was very knowledgeable and helped me with all my questions and account management needs. In addition, he is just a really nice guy and was great to talk to. I am glad this is the closest office to me.”
“Great customer service, they were very helpful in getting my papers filled and notarized, changing my checkbook address and depositing a check all in one sitting. Thank you, Daniel!”
“I was in the bank on Monday and Luzdary and Daneen the manager were so helpful and kind. Erek greeted me as I came in an could not do enough for me. I told him that his staff is always very welcoming and ready to help me.”
Open 24 hours
645 William Floyd Pkwy, Shirley
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“Had an amazing customer service experience from one of the representatives, Melody. She helped me with everything I needed to get done, and it was a very pleasant experience. I am looking forward to banking with this establishment in the future.”