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May 2024 by Danielle Marchand
Wonderful customer service. Kelly is a pro!
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February 2024 by Along Aier
I was thinking about getting my ring size and this is when I saw this store. Before going there, like any sensible being I looked up at the reviews and wanted a heads up before going there. I read good reviews about a Kelly and one day I showed up there. Lo and behold, it was Kelly and like the reviews says, she was very helpful. I won't be able to say anything about the prices but I'm just sharing about their customer service and my experience. Thank you for your assistance Kelly and my review as I promised ?
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November 2022 by kim dannies
Yvette went above and beyond all my expectations to deliver a superb product to me. I have never seen such care and follow through in any retail experience. Thank you ! Kim
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October 2022 by Sana Javaid
Always an amazing experience with Kelly Barreto at the Rhinebeck location! Thank you for being so helpful, caring, kind, and welcoming — you are doing a fantastic job, are an asset to the company, and the best in the biz!
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August 2022 by jennifer dalu
Zimmer brothers jewelers is top notch! Kelly and Yvette are very professional, extremely helpful and knowledgeable about jewelry. I have purchased several pieces there and have been happy with all of them. I also have used them for a repair which seems to be holding up wonderfully!
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August 2022 by suany leedy
I needed my wedding band diamonds tighten and the staff was so friendly. Only took one week to have it re set. They took the time to look at my rings carefully for any other loose settings. Beautiful job! Definitely my go to jewelry store ?
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April 2022 by Snickers Dachshund
Working with Zimmer Brothers was very easy and they helped me pick the correct style ring. The professionalism with the Rhinebeck store was outstanding. Kelly was very helpful working with me. Will do business with her with the wedding rings as well.
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March 2022 by Eugene Hugh
Always greeted with smiles and no pressure environment. I mostly go in for watch batteries but no matter the reason for my visit, big or small, I'm always treated with kindness! Comfortable atmosphere and a great asset to Rhinebeck.
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November 2021 by Jackie Kay
Received the most beautiful necklace from my mother and she couldn't stop raving about her experience with the jewelry store in Rhinebeck! Kelly helped her find the perfect necklace for me and had it sent from the Poughkeepsie store in a timely fashion, wrapped beautifully, and made it a completely stress-free process for her. I'm looking forward to doing some shopping there for the holiday season.
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October 2021 by Jenifer Kish
Beautiful jewelry sold and cared for by talented and courteous jewelers. Mike and Jocelyn have taken Zimmer Brothers to new heights. My family and I have been customers for years and will continue in the future.
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August 2021 by Jess B
I love this jewelry store so much! Their estate pieces are the best. Kelly is always so friendly, very knowledgeable and the reason I keep coming back. The most trustworthy jewelry store in the Hudson Valley!
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July 2021 by Pat Wolfe
Working with Zimmer Brothers was very easy and they helped me pick the correct style ring. The professionalism with the Rhinebeck store was outstanding. Kelly was very helpful working with me. Will do business with her with the wedding rings as well.
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May 2021 by Kungfudan1
Very friendly and helpful staff always with a great selection. Whether it is finding the right gift to buy or repairs that I need to have done, their service is always top notch and consistent.
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March 2021 by Jennifer Bluma
I understand that most people looking to sell their antique diamond jewelry have unrealistic and personal ideas attached to what is valuable. That is why I got my family's platinum diamond wedding set from 1939 assessed by 2 of the best known jewelers from 2 different states before looking to sell. Both jewelers told me I had something unique and not to sell unless it was a good price and I was not attached, so I came in more for information than great expectations on an offer. I didn't expect so low of a jewelry appraisal experience. The older small gentleman who does the appraisal would not even face me and have a discussion. He had the piece brought to him in the back where he did his "appraisal." He came back reluctantly quick wearing no jewelers loupe and no written information to base his price on and whispered something to the young woman who dealt with me. She relayed he thought they were worth a few hundred dollars without store credit, slowly drawing the figure as if it were a sacred object of her profession. I identified myself as the owner and was surprised when HE got testy. The rant began with how only large center stones were "sellable" and how the platinum band is so thin. So thin. He went on pedantically with a snarl about how small the piece was and "how there's hardly anything there" for platinum value, which I brought up. There was no way to even have a conversation, as the man stood across the store, displaying there was no time to face me, their potential customer. It would be an obvious burden for him to take them off my hands. I noticed around the store a very extensive display of small diamond channel jewelry that cost a significant amount of money. Even if I was desperate for $200 or $300, my pride wouldn't be so low as to find their hook and sinker enticing, which they didn't even try to cover up with a grin. Overall, for a first time visit to the store, I was overall impressed by their display of jewelry, but this is a strong sign of a business I want nothing to do with. It's a shame for a longstanding business not to take more pride and professionally in their interactions with potential customers--large or small. There is no reason to shame anyone interested in selling more modest diamond rings, which I am proud to say I was offered $3500 for by the other longstanding jeweler in the area (yes, resale)! Here the jeweler stood with me with his loupe, studied the piece with care, and took a genuine interest in his work. That is what attracts me to a business as a 30 something year old and where I would spend my hard earned money. Passion, respect, and honesty. None of these were present at Zimmermen. Just old, dusty, worn out stories. They might have some good jewelry, but everyone knows jewelry is a personal and relational experience of trust. I would buy the same piece somewhere else any given day. I'm noticing I'm not the only review of this sort.
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March 2020 by Diane britton
I've gone to this store in Rhinebeck a few times in the last year, both to purchase jewelry and to buy presents, and to have replacement batteries for watches. The women who work there are very professional and pleasant ... you aren't rushed but if you need help, they are willing to show you pieces that might fit what you are looking for in the price range you request. For an old Timex, they sent my watch off for an estimate for repair, and although it was too expensive to fix, they also had the watch returned so I could have it in case I changed my mind. On my last visit, Annie Antonell was extremely helpful, and I want to specifically thank her for the great service (and conversation).
