Tops Pharmacy is praised for its helpful and friendly staff who go above and beyond to assist customers. The pharmacy is known for offering competitive prices on prescriptions, with the script cycle being cheaper than customers' insurance. The staff is described as straightforward, patient, and knowledgeable, providing clear answers to inquiries. Customers appreciate the pharmacy's efficiency, with prescriptions ready when promised. The pharmacy manager and employees like Harrish, Brian, and Mandeep are highlighted for their excellent service, competence, and personable approach, making the overall experience better than many doctor visits.