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October 2023 by Ann Gross
It's a pretty big store... not the cheapest though, ide prefer shop rite or Walmart but if u live in Rhinebeck it's the closest grocery store. Sometimes they have good sales though... and big selection of food... so it's good but I go only when I'm not going to Kingston or Poughkeepsie
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October 2023 by Olumide Akindipe
Excellent customer service, Neat environment, Affordable brands with good quality. Having Tops card gives you discounts on your purchase
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October 2023 by Christa A.
I've been going to Tops for years. It is clean and the produce is fresh. The people are very friendly. I've never had any problems there. They do not have a super big seafood department but I've always found an adequate for my needs. I prefer to go there, then some of the bigger supermarkets around.
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September 2023 by Jeannie
The website flyer which expires on Saturday does not refresh until MONDAY VERY ANNOYING. I live 20 min away. I finally gave up on saving paper and asked to have a flyer mailed to me
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August 2023 by Kimberly F.
The produce is expensive and on more than one occasion I have unknowingly purchased fruit such as strawberries that are moldy.
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July 2023 by Lauren G
Tops is a store of convenience for me but I find their produce department to be subpar. The organic options are pretty limited and they section them off into 2 aisles on their own rather than stocking with like items which can be annoying. The store is always clean though and I’ve never had issues with rude employees as other reviewers have mentioned.
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June 2023 by The Real Deal 12401
What can I say Tops is the only store were customer are told to put back their own re-shops. Also the only store that has the rudest deli associates that complain if you call in your order so that you are not standing there for am hour while the deli cut slower then a sloth. If you want to shop in a friendly store I would shop at Hannaford.
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May 2023 by Jane F.
I stopped in for a magazine. There's a store directory hanging from the ceiling where it said magazines were in aisle 21. I walked all the length of the store to aisle 21 to find there were no magazines there. The magazines are in aisle 16. I went to the magazine section and found half of them upside-down. At Customer Service I said "you'll have to change the sign that says the magazines are in aisle 21." then I said that half of them are upside-down, and she smirked and said "well that's because there was inventory yesterday," and turned away with a satisfied smile. I said "you'll have to turn them right-side-up for your customers." why is it that people who work in places like this are so happy to put you down and tell you where you're wrong. Customer service is not about being a smart-ass and telling your customers that they're not right.
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April 2023 by Mel B.
The operations manager banned me from the store after a simple mistake at the self check out. Come to find out she purposely checked the video feed 30 minutes after she saw I made a mistake - but since I had left the store she turned it into my problem. Sounds like discrimination to me. What a tool this one is ... watch out guys. Makes me understand why people get so upset and go crazy.
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March 2023 by Benjamin Trivelli
Excellent supplies of goods, employees are kind and helpful. Health food section is loaded with goodies
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February 2023 by Kuiper
There's an app to purchase old discounted food at Tops called Flash Foods, and that's wonderful. The issue is, the employees rarely, if ever, know the process for you getting what you ordered and tell you conflicting things about it. The employees here specifically can be kind of mean and standoffish too compared to other locations- mostly condescension and generally being rude to customers.
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February 2023 by josee ungaretta
I just had a very rude cashier handle my groceries more carelessly than anyone has ever done! I usually place my groceries in categories in shopping bags in my cart as I shop. Then I simply put the bag on the belt instead of reaching into my cart for each individual item. I usually have one extra bag, which I take with me to the bagging end —it allows allows me to bag quickly while maintaining everything organized. If this has ever annoyed any cashier I have yet to be told. But today, this woman proceeded to just grab one end of each bag and dump the contents on the belt without regard for the contents. I don’t care about cans, but can you imagine how this affected the produce! When I asked if I had upset her by using this method I did not get an answer that made any sense. I go to Tops for convenience —-their produce is less than ideal— this might be the experience I needed to just go elsewhere from now on.
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February 2023 by Kevin Dier
Store is large and is always clean and well-stocked with a nice variety. Nice sized floral department. The only drawback is that their prices are very high compared to other grocery stores. If you are on a budget, this is not the place for you.
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December 2022 by Nick Usuriello
Has gotten a bit more expensive than other supermarkets in the area, but that's the times we're in. Generally has good quality produce and a bakery area that is full of good confections.
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December 2022 by Jasper S.
The customer never knows when roasted chickens will be available. They are made a different times so you can't go to set a time and get one for sure, especially since they don't make enough of them. They really need to make more roasted chickens, and more frequently for that matter.