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February 2024 by ian taylor
Beware. They will not honor their advertised price of 39.99 on their website for oil change. Waste of time and felt like a scam.
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February 2024 by Harriet Glassman
Ed and “Mike Piazza” are super nice. My car was in good hands at Monro in Rhinebeck!That was several years ago. Unfortunately Chuck "Mike Piazza" no longer works there. The new manager needs to get a lesson in "a little less arrogance, please!3-2022Chuck is back!!! Whoo Hoo. Glad he is back to health and back to work. He’s a friendly and trusted person.I can breathe a sigh of relief!I would have given 10 stars, but my tires were not filled up after the work was done on them and I had to come back the next day. Oh well.Such is life. Glad you are back, Chuck!
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January 2024 by Tia L
Super kind, informative, and honest. I always appreciate when I’m shown exactly what’s going on with my vehicle, and when places make it comfortable for me to ask questions. Quickly addressed and fixed an issue that a different car repair service overlooked :)
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January 2024 by Paula Clark
The staff is very friendly, professional, and thorough every time I've gone here. Easy making an appointment, even on the same day depending on what needs to be done and how busy they are of course. Good prices too, they're not robbing your wallet like most places do. I won't go anywhere else for my oil changes, inspections, tires, and or whatever other services they offer!
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January 2024 by john d Lin
Mike and Dante saved me from a 200 like ride that otherwise would have had a nail in my tire. Their service was reassuring and professional, especially during a cold winter night. Thank you so much and Happy New Year. It's great to know there is still amazing auto shops around who really care and go the extra mile - literally!
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January 2024 by Tim Kirtland
I have been relying on Monro for all sorts of car repair jobs, standard maintenance, and inspections for the past decade and a half. So far each and every experience has been tremendously positive. The staff at Monro is always very polite, patient, and helpful to me - even when I give them a bit of a hard time with my anxiety problems and my lack of familiarity with any car terminology beyond what a fifth grader would understand. Plus, their mechanics are usually able to fix any issues at a relatively quick pace without compromising the quality of their service, while also charging remarkably reasonable prices for their work. I highly recommend Monro to anyone who needs high-quality, fast-paced, and decently-priced repairs or maintenance to their cars. MAKE SURE YOU SCHEDULE YOUR APPOINTMENTS BY CALLING THEM! DO NOT USE THEIR WEBSITE TO SET UP APPOINTMENTS; THEIR ONLINE SCHEDULING SYSTEM IS CURRENTLY BROKEN!!!
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December 2023 by Danielle Dispaltro
Chuck is amazing! Fixed me up with new tires, an alignment, and new headlights - not just the bulb, the entire housing. Feels like my car has new life and I feel much more confident on the road. Thank you for a great experience.
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November 2023 by M. A.
Two separate instances here…. Had tires shipped in from an outside source and made an appt to have them installed at this establishment. They couldn’t FIND the tires. I had to supply my confirmation and pictures from the delivery driver (after about a 45 minute struggle to get those) for them to “find them.” This shop is so out of sorts it’s awful. Now my husband has been trying to get the tires he had sent( same company delivered) and not once but twice he has shown up for his appointments( on time- and had to cut out of work early) for them to turn him down both times as they can't keep to appointments for the life of them. My next complaint will go to corporate.
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October 2023 by NatureLovin Mommy23
Chuck is the best! He's the only one I trust & the only place I will ever go
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October 2023 by Andy Gaukel
Gotta say… Chuck and his team are pretty darn awesome. Easy ti communicate with and friendly. I’ll be back for sure. Thanks y’all.
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September 2023 by Tony Gorga
Brought my van in to have the parking brake checked and get an inspection. Asked for an estimate. After 3 days no calls. I drove there to pick up my van and they removed my parking brake cable without my consent and gave me terrible excuses as to why that was done without a phone call. They said it was a cheap fix. A $49 part and $400.00 in labor! To some that may be cheap. I bought a cable after leaving and installed it in 5 minutes. Glad I didn’t let them rip me off. One year prior to this they charged my $540 to replace an exhaust on my car and 8 months later it fell apart. Save yourself serious money and do not go to this shop.
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August 2023 by Watchmaker FortyTwo
Good place to get tires. Friendly staff. They do not try to upsell or come up with repairs.
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August 2023 by Anna Leah
cashier extremely misogynistic and rude. asked a simple question about a tire indicator and he acted like you had five heads and was stupid. would not even let you finish a sentence before he acted like you were an idiot. the only reason i give two stars is because the other mechanic was very nice to us and treated us kindly
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July 2023 by Jennifer Haselkamp
Nice honest dealership. I've been here a couple times now. They don't try to sell you something that you don't need. Some things do cost slightly more than if you went to a cheaper dealership like an oil change. But they always check over your vehicle when you get your oil changed without you even having to ask. Worth the extra money and they're also taking the extra time as well. They are always busy which is good in my opinion. They do recommend not making your appointment through the website since the website doesn't always know when they have employees there. So call and make your appointment for whatever it is you are looking for.
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June 2023 by Stuart Krzeminski
Good people, good shop. Came from out of town, needed help, and they spent a lot of care and love to help get me back on the road. I'm grateful I broke down near a shop like this
