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October 2023 by Marybeth Ross
What happened to customer service? I have shopped here many times and today when I got to the register I received no “hello”, no “thank you”…just a cold handover of my goods. I like the merchandise, but I don’t know if I’ll shop here again.
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October 2022 by kris konno
Great selection and staff was very friendly.
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November 2021 by The Matt Daddy
Shoddy, damaged goods, rude, dunderheaded staff and overpriced. Not worth the drive or the dollars. That was my experience.They tried to sell me a coffee table with about a dozen significant scratches marring the center and more around the edges for $100 MORE than what I had seen it for there a week before (undamaged). The staff were quite curt and snippy about it. When I questioned them, I was told that management didn't want to mark it down at all? Really? Selling damaged goods for full price?Buyer beware. The veneer of customer service and quality is thin here. I had purchased furniture before and recommended the store for years. Not again.I drove two hours to get there, largely because I support small businesses.The exact same table is easily available online for less. It's not hard to find. You can press a button without the attitude from staff.I did not go there looking for a discount. I would have been happy to pay full price for a quality piece of undamaged furniture. Unfortunately that is not what they offered.
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October 2021 by Elizabeth Cole
Rhonda and the staff at Hammertown Rhinebeck are exceptional. I have been shopping here and at the barn in pine plains for over 20 years. I always enjoy wondering around the store to see what is new, how they decorate, and honestly it’s a moment of relaxation. Everything is so beautiful! There is always something that catches my eye that I must bring home. Most recently I ordered a sofa with the help of Rhonda. She always has great ideas and has been very helpful with decorating ideas. There are visits to the store where I can see they are busy and I wait to ask questions another time or send her an email. Never in the 20+ years have I ever had a bad experience. I am so thankful for Rhonda and her staff and that we have such a beautiful store in this area.
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October 2021 by T R.
Beautiful items but when I browsed no one said hello or good afternoon. Woman behind the counter practically looked down her nose at us. Service with a snarl ? I'm not going to shop anywhere I'm made to feel uncomfortable no matter how nice their things are.
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March 2021 by Maura Ronda
It’s a lovely store with a great selection. I have to agree unfortunately that they are not friendly at all. Pretty snotty if you ask me. Shame as it’s a beautiful store!
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March 2021 by Ethan Gri
Employees are some the worst I've ever delt with rude, condescending, nose in the air. And have had several issues with them the times (not just one occasion)that we've been here especially with the short haired blonde cashier we have came here often going through town, would love to get in touch with the owner.
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November 2020 by Michele McEvoy
My husband and I purchased some lovely items today, but I agree about the customer service lacking with one particular employee at this location. Second time visiting this location (and purchasing items) and second time this person has been quite rude and cold, which was especially jarring after we just spent our money there. I don't think I'll be going back to this location again but will stick with the Pine Plains barn location if I do decide to shop there again. Much better customer service experience there.
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September 2020 by Lauren Brodie
Good items in the store, but pricey, and not very nice workers.
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July 2020 by Jodi Cummings
I would be very content to just move into this store, lol. Every visit brings new merchandise, and it's the perfect place to find a unique gift for a friend or yourself. Their furniture selection is amazing, with very high quality choices. I love their tent sales and you can find some great values there. The owner and staff are lovely and go above and beyond for their customers.
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December 2018 by Maria Y.
Nice but overpriced merchandise. Customer service is bad, sellers are snooty and unfriendly. I have spent a lot of money in the store & brought a lot of friends to it. Disappointed. To me customer service is everything. Looking elsewhere.
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March 2018 by Kate E.
One of my go-to places when I need to buy a unique gift. I love their selection. The staff doesn't necessarily give me the warm-fuzzies, but I usually have a toddler on my back, so I can't really blame them for being skeptical. They have always been professional however even when dealing with multiple customers asking questions at once.
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December 2017 by Sam B.
Plenty of nice unique things for gifts, though what I looked at (and bought) turned out to be priced 50% higher than had I ordered from the manufacturer's site directly. One word of warning; anything you buy is ONLY returnable for store credit. Hardly fair considering any gift to an out-of-town friend cannot easily be returned or exchanged. Typical business practice, I guess, when it comes to paying rent in Rhinebeck.
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December 2016 by Gary C
Pricey but has an interesting selection.
