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January 2024 by Sarah James
Great staff, horrible call wait times. Optum stop being cheap and hire humans to answer the phones.
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January 2024 by Lori DeMercurio
Cancelled my appointment without contacting me. Called and left message, never returned my call(s) respectfully.
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January 2024 by Sheri DeJan
I have been a patient of this practice since 1973. It's been a great place for medical care until now. I can't explain just how horrible the service is without going off the grid. But I will say don't come here. The care and service is incredibly horrible. Stay away.Although Dr. Vollmeceke is one of the best. Overall they ignore you. I was on
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November 2023 by Kate Caravaty
Very disappointing healthcare. Impossible to get an appointment and they treat you like an inconvenience when you finally get one.
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March 2023 by Paul Cooper
I confess that after reading the bad ratings of the place, I was apprehensive about bringing my wife to see Dr. Husted, an opthalmologist at Caremount. But I needn't have worried. Not only was the doctor careful and caring, the place itself seemed to run smoothly. Of course I never tried to contact them by phone, a source of many complaints. And I'm well aware I might not be so lucky next time. But until next time, I must be honest and give the place 5 stars.
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February 2023 by Laura N
Absolutely horrible service! Waited 4 hours in parking lot. Then they message me it will be a half hour longer . Go in just to find out that I still need to wait another 30 min they are behind. Girl at front desk was rude and unprofessional. How does this place stay in business?
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December 2022 by Parker Launhardt
I CONSTANTLY have issues getting a hold of anyone in the family medicine building. CONSTANTLY having to remind them to refill my prescriptions. They won't give out any information regarding office phone numbers and including there own fax machine number to send them important documents. They make no personal attempts to solve any problems you are having. You can go weeks without medication going through this office.
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December 2022 by Leon Greene
This practice is even worse under Optum than it was under Caremount. 40 minutes on hold to reach a nurse while the hold line tells me every 30 seconds "every caller gets personal attention". What a joke!
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July 2022 by Barbara Coddington
I needed a blood draw station & had never gone there before. My 1st mistake was asking if the lab was a 'labcorp' to which the receptionist said 'no' they are 'caremark'. Ok, so I asked if they would still accept my script and draw my blood, she went round and round a bit about it not being a Labcorp. Ok. I said I understood that, but will they accept my script and draw the blood and send it wherever if my insurance will cover it,, and can I ask them. Apparently, she could figure it out all on her own with my insurance info, but that seemed incredibly difficult (she had to put me in the system was the big issue I think) Once I stated I usually get this done at my own office, but the lab folks were out and I needed this for my oncology appt on friday she suddenly got friendlier. Maybe she could have started out friendlier, since I was being extremely friendly. The lab itself, the lab tech she gets a 5 star - she was great, but reception - 1st person you see and talk with --- needs attitude adjustment., Not very kind at all.
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January 2022 by Sandi Park
I really like our doctors at Caremount, but Caremount as a whole appears to be stretching doctors and their facilities time to such an extreme that I'm finding myself seeking doctors outside of Caremount even though I really like our doctors. I was sick and was told two weeks was the soonest I could see my primary care physician. My doctor ordered an ultrasound - over two month wait to have done at Caremount. I had it done two days later at a local hospital. Waited nearly a week after MRI results were in for a call from my doctor with results. It is unfortunate that Caremount appears to go completely against their slogan of putting the patients first. Money appears to be fully driving the train and churning as many patients through their doors as possible, regardless if it means find doctors are not able to provide timely care to their patients due to back log.
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December 2021 by Jackson B.
If I could give it a lower rating I would. Besides the fact you will be waiting for hours when you go I wouldn't even bother calling considering they have the rudest woman in New York answering the phone. I'll stay sick at my house before I waste my time going to this place
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December 2021 by Michael Kristofik
Black Friday is busy everywhere , walk in clinics no exception . However when I called for appointment receptionist honestly explained expect a 45 minute wait in car. No problem when you’re expecting it. Check in , probably 20-30 minutes in car when I got called in .Very efficient nurse took history and performed tests . Doctor exam and explanation follow up .Care mount called in an hour or so with results.Fast professional caring service on a busy day . Caremount team was excellent all the way from first contact to final test results .
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October 2021 by Sam C.
Horrible management creates staff that just doesn't care which leads to untreated patients. This place should not exist for medical treatment. A sad joke but also real life example of what's wrong with the healthcare industry in this country.
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September 2021 by Christine Chodan
I have tried for two days to reach a obgyn with an important health issue yet just got run around to different numbers and finally got a machine to leave a message did so several times without a call back
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September 2021 by Anne C.
staff was very pleasant and helpful, especially dr. asher in obgyn and his nurse, whose name is slipping my mind. i was nervous about seeing a male doctor but he was very thorough, informative, and empathetic. his nurse held my hand and he was very reassuring through my whole exam. some doctors are dismissive but i really appreciate how thorough he was. i will definitely see him again. this caremount is in a weird spot - next to tops - but the facility is clean and nice, i honestly like it better than the lake katrine location.