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July 2024 by Sophie Barbarita
Maybe I decided to come on an off-day, but what a horrible store this is! I made an appointment at 11am on a Thursday and there were 4 employees working. One was helping a customer and the other three were standing around, not doing anything. I checked in a little before my appointment and waited 45 minutes before I left, unseen. I guess making an appointment doesn’t do much good? Why is it even an option?? The only other customer who was waiting said she had been waiting over an hour, and the staff confirmed she would have to wait at least another 30 minutes. No apologies were offered. Classy!
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April 2024 by Neil Benjamin
Avoid this store. Had to go there to do a trade in after my phone became obsolete. I was treated like a leper, and it felt like the entire time, the employees had better things to do and places to be. Just now I went to drop off the old phone, as per the instructions they gave me. The guy made an audible huff, put the phone in a box and said to bring it to UPS or Staples. I said, wait I was told (showed him the instructions emailed to me) to drop here. I asked if they could take it, they said no.
All minor annoyances. But in the two times I’ve had to go into that store, everyone there presented the most pathetic customer service. But they don’t care. They know they got us by the balls.
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April 2024 by Beth-Anne Holland
Great store. Amazing staff. Friendly and knowledgeable people. They went above and beyond to help me.
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February 2024 by Sai Charan
Not a welcoming store. I really shocked the way the person(Matt) responded to me. He is very rude not professional at all. Matt showed racism to me by his behavior. When he received the other customer after me the behavior and the body language is completely different. Didn’t expect this in corporate store at all. Manager is good.
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September 2023 by Francesca Lenzi
We're an italian family, we spent like 3 hours inside, but went out after we spent with credit card 75 $, and my son did't have anything - no giga no calls... we re coming back they did that they did a mistake, but they didn't give money back for now- we love USA and we're coming in USA from long time, and never we had an so bad experience. After we went to another company and in 20 minutes we had all we need! We hope that they could give maney back as soon as possble. If you are a not USA citizen please choose another opportunity. ASK MONEY BACK -YOU HAVE OUR PHONE CARD - WE HAVE NO SERVICE - AND YOU MADE A CONTRACT MISTAKE- so I hope have money back in few days
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September 2023 by Nick Quaglieri
I was going there to take care of my Fios bill because on the website it says it can be taken care of there. I walked in and told them and they immediately told me they don't do it at this location.
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August 2023 by Olivia K.
Miracle workers. Started classes at HVCC yesterday and dropped my phone- totally bugged up my SIM. I walked in today and within ten minutes my SIM card was replaced no charge. I don't know the workers names but two nice gentlemen in there were extremely helpful and kind to both my father and I.
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August 2023 by Daniel Andrews
Nice very kind people
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April 2023 by Zoe Gagnon
I went to the Verizon store in November of 2022 and worked with Amber. Amber did her job wrong and in March of 2023 we are still dealing with the repercussions of her actions. Her manager defended said actions, even though Verizon itself has told us what she did was incorrect. Amber's customer service was poor in November of 2022 and her inability to do her job is still affecting my family and I FOUR months later. Amber, if you're seeing this, I'm begging you to consider a different career.
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March 2023 by Maura Callahan
WORST Verizon store in the capital region, I have left multiple times to go to other locations from Rensselear to receive the same help.
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February 2023 by Anne Race
All I can say is that on January 31st, I visited the East Greenbush Verizon on Columbia Turnpike. After being told that they would be right with me, I was totally ignored while waiting for a half hour after which I left. It is a strange place as seems many places are in the area despite its modern building as compared to the quite outdated buildings and infrastructure in EG.New
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January 2023 by allsixstrangz
I went to the Verizon in Rensselaer for assistance with my 1st Responder Discount. I explained my issue to a polite but unprofessionally dressed (Dallas Jersey) individual who offered me no assistance and gave me a 1 800 number for me to call. I immediately drove to the Verizon store on Columbia Turnpike. Matt Immediately pulled up my account and was able to determine that there was an issue between ID ME and Verizon. He applied my discount and I received a confirmation email. Staff at the Rensselaer store do not want to provide assistance to 1st responders. I will never go there for anything, the staff their should be trained by Matt from the Columbia Turnpike store.
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January 2023 by Dolores Andalkar
I would never enter this store again! The sales representative that I dealt with, and I wish I knew his name, was so arrogant with a big chip on his shoulder. Avoid this location! I hope if you do go there you don’t have him trying to help you.
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January 2023 by Manoj Andalkar
The associates there are rude. They are typical spoiled brats of today.
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January 2023 by Bill J.
This place is horrible. They will rip you off any chance they can get. They stole a phone from my sister and then claim it just disappeared on it's own! High salesman turnover. Rude. Buyer beware.
