Verizon's store in Rensselaer offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and kind staff, who provide quick solutions to technical issues. One customer described the team as "miracle workers" after a staff member promptly replaced a damaged SIM card at no charge. Others have praised the staff for resolving SIM card problems after phone upgrades swiftly. The store also provides convenient online services, including in-store appointment scheduling, online order placements, and free 2-day shipping options. Overall, Verizon is recognized for its excellent customer service and efficient problem-solving.
Great store. Amazing staff. Friendly and knowledgeable people. They went above and beyond to help me.
August 2023
Miracle workers. Started classes at HVCC yesterday and dropped my phone- totally bugged up my SIM. I walked in today and within ten minutes my SIM card was replaced no charge. I don't know the workers names but two nice gentlemen in there were extremely helpful and kind to both my father and I.
November 2022
I came in to address an issue with my SIM card that arose after I switched to a newer phone. The staff resolved the problem quickly, great service!
