-
July 2024 by David Vanburen
My dryer stop heating I tested for bad part they were able to get next day they were very helpful
-
May 2024 by Miss America
Don’t go there they charge me $350 for a $20 part. It took them 15 minutes.
-
May 2024 by John Lewis
Friendly, Professional, Reliable, Service Guaranteed every time. Great products as well as prices. You must come check out for your next appliance purchase. A must-see !!!
-
January 2024 by Jan Sitterly
Very honest and reliable.
-
July 2023 by Kim Slaver Miano
Shout out to Brandon and Robert Zinzow at Rensselaer Appliance for fixing my dryer Saturday. I called Saturday morning and my dryer was fixed by 2pm. Great company and staff. Best place to buy appliances and get them serviced. Support local!
-
May 2023 by Peggy Fsrrell
I purchased a stackable washer/dryer and was very pleased with the experience. Johnny the manager was very knowledgeable & helpful. Delivery & set up was smooth also. I highly recommend thus store fir all appliances! I love bith my appliances!!!
-
December 2022 by Donna P.
I moved to this area and into my house just over 3 months ago. My gas oven started making an odd noise when coming up to temperature. Once at desired temp, no noise was made. I took the bottom of the oven apart and watched the flame when I turned it on. The flame would go up and back down, over and over until it reached the temperature. I took a video of this, showed it to a family member who recommended I go to Rensselaer Appliance. I went there the next morning and was told that they didn't sell that brand of appliance but would order the part and install it. I was quoted a price and then asked if I would be putting good money into something that it would be better to replace. Bottom line was fix it. The service tech that came was Mike. He was polite, professional, thorough and obvious to me he knew exactly what he was doing. When it came to pay, the invoice did not have a breakout of the cost of the part nor labor. When I questioned this, Mike very politely said charges are by the job and if I had questions I should call the store which I did after he left. (I had no problem with Mike, he was just doing his job.) I spoke with the owner asking for the cost of the part and was told he didn't know what it was that he had ordered it. I asked wouldn't there be paperwork for that and he said he would have to look into it and call me back. When he called back he was not courteous nor pleasant in any way especially when I questioned the charge for labor. Mike was here, start to finish for 45 minutes. The labor cost for a 45 minute repair was $279.54. When I questioned (the owner) this he told me they charge by the job and the next time to go somewhere else! He was extremely professional, rude and condescending to me and yes Bob, I will go elsewhere and never set foot in your store again. I was very, very disappointed, to say the least with this overall experience and how I was treated. As an fyi, I have never written a review about any business prior to this. I was treated so unprofessionally, I just could not let this go unspoken.
-
October 2022 by Joshua P
Customer service associate was annoyed when we came in looking for a fridge water filter and a piece for our dishwasher.Stated that he didn't want to get a part for us from Albany for only $5. Proceeded to try and charge us $70 for a single fridge filter that we picked up on Amazon for $8.Surprised that their reviews are so high.
-
August 2022 by John Walsh
Friendly staff and owners. Great prices. Always nice to shop a locally owned establishment instead of the big chain stores .
-
August 2022 by JaysProgramming
Customer service associate was annoyed when we came in looking for a fridge water filter and a piece for our dishwasher.Stated that he didn't want to get a part for us from Albany for only $5. Proceeded to try and charge us $70 for a single fridge filter that we picked up on Amazon for $8.Surprised that their reviews are so high.
-
December 2021 by Karen Cleghorn
The man who works there was extremely helpful. I thought i needed a fuse for my dryer. He walked me through everything i had fixed and what was going on with it and even showed me on his computer the parts. And he could have sold me something I didn't need but was super helpful and explained other things that could be the issue. When i do need a new appliance i will be going there! Thank you!
-
December 2021 by Joe Hanson
Great store to deal with. Personal expertise. Great pricing. Always a wonderful experience. Highly recommend!
-
November 2021 by James Morrissey
Great store with knowledgeable sales people.
-
November 2021 by Jay Carpinello
Tired of dishonest sales people? This is the place you've been looking for. They won't sell you something you don't need.
-
November 2021 by Heather Blacksmiths Wife
helpful
