The Home Depot at N Greenbush serves the Rensselaer, NY community with a wide range of home improvement and gardening supplies, including tools, appliances, outdoor furniture, and building materials. Customers appreciate the store's ability to meet various project needs, from home renovations to outdoor updates. The staff's helpfulness varies; some employees are very supportive, offering expert advice and walking customers to locate items, even taking time to assist before closing. For example, one employee went out of their way to help a customer find a hard-to-locate item despite busy hours. However, experiences with customer service are mixed. Some customers report difficulty in getting assistance with item searches, feeling that staff are unresponsive or unfriendly, which leads to frustration and disappointment. Others mention that while help in the aisles can be limited, they still find the store convenient for purchasing materials and appreciate the employees who do provide assistance, such as cutting wood to specific dimensions. Overall, the store offers a good selection and helpful staff in some cases, but inconsistent customer service experiences can impact the shopping experience.
Had exactly what I wanted. Neat, clean store. Very impressed that an employee was sweeping up the cigarette button in the parking lot.
May 2026
Rented a lawn roller. Staff was very friendly and helpful.
May 2026
Garden was BUSY but they kept the long line moving efficiently & gentleman who helped me find product, assisted shopping & loading for me. W baby so hands were full and the help was above and beyond. App showed different price than in-store, Jack (garden mgmt) confirmed sale price via phone & associate honored price.
