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January 2024 by Rick Sundeen
Entire service experience was quick and efficient. Everyone I came across said, ‘good morning’. A simple gesture, but very positive and welcoming. A nice touch in a world that seems to have lost its humanity. Very happy to be a patron.
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January 2024 by Alex P
I had a minor maintenance appointment. Service people were friendly and helpful. They got me in and out quickly and the communication was great. I was able to accept or decline their recommended services via a simple text. Their use of tech is really good.
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January 2024 by Sarah Knox
Jay was great! Friendly, not pushy, knew the product inside and out. They did not have the Atlas that I wanted- but he found it for me. I have had 3 other Volkswagens and Cooley is the only place to go for sales and service!
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January 2024 by James Finke
Second car purchased through this dealer - they were professional, responsive, and made what I think was a very fair offer. Would not hesitate to recommend.
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January 2024 by VW 2007 Rabbit
Thank you Cooley Motors for the excellent service on my 2013 VW Beetle. My bug was in for a couple minor recalls. No issue there. Your video service suggestion is super. A thorough review of the car with a visual of the potential issues along with a technician’s description and advice. Then a link with quotes for service corrections. Very well done!
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January 2024 by Leah Silecchia
Cooley Mazda is great! Everyone was very helpful and professional, I got the exact vehicle and color I wanted and they worked with me to formulate a financial plan that was within my budget. I highly recommend them if you’re looking for a new Mazda! They made the seemingly daunting experience of financing a new car a complete breeze.
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January 2024 by Mike Mitchell
The staff at the service counter are so nice and helpful. I'm often greeted by name. They are very knowledgeable about about our cars and very helpful when seeking a solution. They are also very flexible with appointment scheduling and offering a loaner vehicle if one is available. I have purchased 4 cars from Cooley. The level of service I receive is the primary reason for returning to this dealership.
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January 2024 by Jermerial Reeves
Marcus is amazing. He’s super friendly and honest. Very easy to talk to, and extremely helpful. The finance manager was friendly and welcoming. Also very funny. Overall we had an amazing experience. Highly recommend
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November 2023 by Snow Washington
I felt confident with the service after receiving a video of the car inspection with explainations by both the person doing the inspection, and by Sue, the servce manager. Additionally, the ability to use a loaner vehicle, at no additional charge for 5 days, made the wait for the parts to repair my vehicle much more convenient.
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November 2023 by Tony Buscema
Took 2+ hrs. My car sat out front done for 35 mins & no one told me it was done; when i went to the service desk to ask about status, the gentlemen told me “your car’s ready.”I came in for an oil change, rotation + inspection & the service attendant came out after 90 mins with an estimate for $1300+ dollars of work on an 11-month old car. Cooley tried to tell me i needed new tires from them. I asked why a brand new car with 15K miles would ever need new tires, i was told “yeah, our tires aren’t good, don’t last very long on the new cars, some people get 20,000 miles out of them but usually this is when they go.”I audibly laughed at the idea i got sold a car by the dealership, that has brand new terrible tires on it….and then the dealer had the nerve to ask me if i wanted to pay for 4 more terrible tires. Bad experience. Too bad, have been a loyal customer since 2019 (2 cars).
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November 2023 by lydia gaetano
Excellent pressure free service and experience. I arrived on a Monday evening and the salesman Walter answered all our questions and helped us make a timely decision. I picked up my new car less than 24 hours later. Collon, the finance manager was also extremely efficient and the process was painless and quick. No attempt was made to sell me services I had no need of. Excellent experience and I will continue to highly recommend them!
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November 2023 by Sarah Waite
I was very impressed with the tech platform Cooley used to communicate with me about my car. I appreciated having a contact to text with and links to video of my car’s inspection as well as electronic estimates I could manage easily in the middle of my work day. The process was simple from start to finish and I appreciate the ease with which I was able to take car of my car.
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November 2023 by Robert Fiato
I always receive good and speedy service with reasonable prices at Cooley. Have been servicing my vehicle there for three years, and also bought the car at Cooley. Highly recommend!
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October 2023 by Christie Cullum
Jake was extremely helpful with finding the perfect car for me. When I arrived I had no idea what I wanted and had to stay within a budget. He pointed me right to this car by my description of features I needed and stayed within my budget. The process was so easy and very happy with my new car.
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October 2023 by Angela Bestvina
Walter Ponce was the most honest sales guy I’ve ever encountered with. He really made sure he worked hard to make my experience there comfortable and went above and beyond to make sure he got me approved. He deserves a raise ? Colin in Finances was also great and made sure I was taken care of. I 100% will be back there again in the near future for all my car needs.