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December 2022 by Strobo C.
Aside from what you would generally have about your typical Key Food in an area as this, I had no particular opportunity to form my opinion about this store until one day. A cashier would openly engage in disparagement of customers, nearly to their faces, in pretense she was talking to other workers, believing customers do not know or talk back (?!) In any way, when they were doing so even in English, my impulse was to report it to their head quarter for their bad practice seemed to have no limit. The reason that I felt strongly about this was because those who engaged in badmouthing were particularly talking about race, and the nature of it was nothing but hate speech, and harassment, to their faces, and it seemed to be focused on specific race/ethnicity. There seemed no way they could justify this for they were spewing some hate speech in public while they were ringing merchandizes up (and collecting money from those they were insulting). To be precise, the cashier was speaking ill of Asian customers and expressed her aversion to have them in their site, meditating over the possible banning of them, and fishing for agreement from a cutomer, who happened to be white. I wonder if she was doing so because the clientele would agree with her? Did she think this was permissible under the political climate we were/are living in? Or her colleagues mostly Hispanic and shared her opinion as the store? This was horrendous and unacceptable through and through. Another time, they were holding court for a Black customer who was suspected for theft, with racial issues insinuated openly in their speech, again. I was taken aback by their code of conduct so uncivlized and bordering illegal on top of their hate speech they do not even try to obscure or conceal that I decided to avoid and go anywhere but here ever since. Queens is still new york. We new yorker do not stand behavior of this nature and I stand firmly about it.
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July 2022 by Stone L.
The Store knows the watermelon displayed in front of the window is turning bad, I can't believe they are still selling them to this community. I was in the rush and got one on Sunday afternoon. when I went home and cut the watermelon in the half. what a surprise! It is super stinky. So I decided to bring the whole watermelon back to the store right away. The staff are all there, You know what, No one is able to help. No manager is here. I put half of the watermelon on the counter and talked to the cashier lady. And I ask her please smell this. She said there is a sign on the boxes" no return and no exchange ". So I went out of the store to check. 30 seconds later when I got back inside the store. Wow, the watermelon left on the counter is gone! I asked that lady where is my watermelon. She said she doesn't know what I'm talking about" what a joke! That is how this Key food runs the business here. Just don't get anything here.
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May 2022 by Carmen M.
A little further for me to drop in all the time but it was nice and clean and a bit upscale compared to others in the neighborhood. They have Spanish food in the deli area on specific days and it was authentic.. my shopping experience was good.
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May 2020 by Ruth K.
This Key Food Supermarket has been price gouging. Last month, a 5-pack of Matzo for Passover was advertised at $9.99 (which I had confirmed this price by phone). At checkout the register said $9.99... but the manager ran up and said that was incorrect, that it was $19.99. As the person shopping for me was about to pay that exorbitant over-charge, the manager ran up again and said he'd been wrong... it was $24.99!! Lucky for me, my shopper walked away... The next week someone shopping for me paid $3/lb for regular carrots, whereas 2 weeks earlier I'd paid only 99cents for ORGANIC carrots. Lastly: a 5" diameter head of green cabbage was $6.59!! I'M NEVER GOING BACK.
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April 2020 by Zac M.
Coronavirus This place is not safe to shop. People are shopping not walking safe 3 feet away from other inside the store the cashier have not safe glass protection Please anyone shop here keeps your self safe. This KEYFOOD is not safe for shoppers
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March 2020 by Jack B.
I really love this KeyFood because they have a balance of essentials as well as more international foods at good prices. Everything is usually in stock and it is open late. The people that work here are very nice even at times when I'm not being my best self. For a while I didn't go because of the distance from Elmhurst but even in the cold it is worthwhile for the selection you get. As a side note I will say I don't know where the person who commented that the store is dirty was coming from as it is the cleanest store in the area: retail, restaurants and general stores included.
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March 2020 by Amanda M.
This store is filthy and the produce is always old and rotting. I'm not sure how this place doesn't violate some kind of health code.
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February 2020 by Victoria G.
It's a grocery store, it does the job, decent selection, looks refreshed. However, I'm docking some points because of a highly annoying encounter with the bearded man with glasses who is always manning the lotto booth. I, for some reason, always thought he was the manager because he's quite active with communicating with the cashiers but if he is the manager, then I feel bad for the customer service training he may provide his team. I walked in around 9:50ish after a long day of working. I headed to the dairy section to look for milk and eggs as I had run out. Suddenly I'm approached by the man, who asks what I'm here for. For some milk?... I replied. He says okay, but hurry because we're closing. I looked at my phone and told him the store doesn't close for another 5 minutes. He replied yes, but I need to hurry because they need to go. Ummmm???..... First of all - a lot of people that shop on this block and this store are local. Please be nice to your loyal customers. Secondly, if you don't want paying customers to come into your store and you would rather them go to another store, then please lock your door at 9:50pm and don't allow people to come in. I'm fine with that. Don't hound me to leave and make me feel uncomfortable for coming into your store and giving you business. Thirdly, does your store have an intercom? If so, you can make a closing announcement giving people a heads up that you close soon. OR - if you really want to practice excellent customer service, welcome your customers when they come in and kindly inform them the store is closing shortly. For example: 'Hello how are you? Let us know if you need anything as we close soon.' I know this sounds mind blowing - but try it. It's called good customer service. But you wouldn't know that. If you need additional help or suggestions I can train you and your team for the price of unlimited Califa milk and organic eggs. :)
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February 2020 by Amd D.
Holy hell I am rejoicing for the plastic bag ban to go into effect next week. This store makes my soul cringe. Please tell me why it's your store's policy to automatically double and triple bag everything? Even a single roll of paper towels, double bagged. Our oceans are filled with plastic. Please do better.
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February 2020 by Neil M. K.
I have been a regular customer at this store for many years. 1 late afternoon last week when the store wasn't at all busy I stopped by the deli counter to get 3 knishes. There were no other customers at the counter at the time & I waited patiently for 2 minutes!!! When I waved to the deli clerk who was washing a large tray at the time he came off with an attitude & continued washing the tray!!! I complained to the manager & tell him in the USA, the customer comes first!!! I am boycotting this store because both the deli clerk & manager take us "stupid gringos, judios & blancos" for fools!!!
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November 2019 by Mark W.
Much better atmosphere after t!he renovations. Cashier was very nice to me getting me signed up for the Savings Club Card and applying the discount before the card was in hand. Have not tried the deli yet that some complained about in the past but that is next. They have some items,like Celantano entrees, that I like.
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July 2019 by Jessica B.
Rude cashiers dirty place! Poor management. The produce looks rotten half the time smells of fish and bleach.
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May 2019 by Jonathan C.
This Key Food is much better after their renovation about a year ago. If you're reading reviews, I'd recommend ignoring the old ones. This place is passable, but there is plenty of competition. The two nearby produce stores have better produce. Fresh Value has better specialty products. The nearby C-Town has a slight edge overall.
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November 2018 by Evan R.
Almost 6 weeks later...after being harrassed by their nasty manager...I have written repeatedly...I have called their corporate office..and still..not one person has the decency or politeness to even call back. You can guess who is REAL unhappy I have spent over 20 years shopping here....never again Key Food !
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October 2018 by Ullas P.
Sorry to say this, after all the upkeep transforming the place to look plentiful with vibrant colors. Keyfood has let us down. I saw the cashier use her bare hands to return the bread rolls back into the bin. The bin has a tong to utilize for the procurement of rolls. I could not just walk away not noticing. The saying kept pounding in my head "when you see something say something" so I took the right course of action of informing the Manager on duty. I feel terribly slighted by his response as I will take care of it. I don't know what he meant by this. He continued to go about his business. I continued with my response as to the unsanitary condition of a person handling money is also handling open food items with her bare hands. So with this note I wish Keyfood will take the correct course of action by educating the staff of maintaining the clean environment and not to contaminate the food products.