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October 2024 by Jeffrey Leibowitz
Horrible customer service. My air chamber is leaking which is only warranted for one year. So they are charging me 500$ to replace it and can’t do it for 2 weeks!
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August 2024 by Brittany Dasent
Amazing experience at this location! My significant other and I were helped by Walt! Walt was amazing! He was knowledgeable about the products, funny, and made us feel comfortable. He let us decide what was best for us and didn’t just push the most expensive mattress on us. Walt made us feel like we made the best choice by choosing Sleep Number.
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February 2024 by Darianna Bononi
The employees at this Sleep Number location - Address: 90-04 Metropolitan Ave, Queens, NY 11374, need better training. They have zero product knowledge, what a bunch of liars!My husband and I were sold an M7 split King. Let me start off by saying this isn't the type of bed you sell to young couples. The split "KING" is more like two twin beds pushed together. Mind you the cost with everything included is about 9k. More money doesn't mean better quality. The company allows 90 day returns, however the beds begin to separate forming a big gap in the middle around the 4th month - 120 days. We have a long call history of us being offered different solutions which we did and all were a waste. We even tried changing the mattresses and the same issue occurred. Lastly we were advised to use a king size bed sheet which defeats the point of the split to begin ! Just bad customer service, nothing was ever fixed nor were we made whole and Sleep Number burdened us with monthly payments on a bed that's been nothing but a nightmare to us and our relationship.My husband and I feel like we sleep in separate beds literally! Not only do we need to place pillows to cover the gap, the pillows cover us from being able to see each other making sleep a living nightmare. I would NEVER do business with this company, they know their products suck and that 90 day return policy is a gimmick.
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November 2023 by Melanie Scheuing
Erwin made the process informative and enjoyable. I was very pleased. He did not push yet gave me feasible options for MY needs
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November 2023 by Malcolm Sonsire
Worst customer service ever?
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November 2023 by Sharon Markowicz-Gibali
The team is very friendly and nice.
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August 2023 by MD SHARIF
Customer service is very bad. I went to visit today. They didn't help me. This gentleman is not helpful. His professionalism is so bad
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May 2023 by Jennifer Botta
BEWARE AND STAY AWAY FROM THIS COMPANY!!!! If I could give my experience zero stars, I would’ve. The worst experience purchasing some thing in all my life. The salesman was very misleading about a nonrefundable base, kept telling me and my husband we had 100 days to return the bed if we didn’t like it. Now I’m stuck with a base that I have no use for. On top of it when they removed the mattress. They also had to remove the tubes to the bed so now the adjustable bed will only work if I purchase a remote control. This was never explain to me when I purchase the base either. Who in their right mind is going to purchase $2000 base that is nonrefundable. The excuse that it’s an industry standard to have a base that’s nonrefundable is poor business. I was also told when calling up that they have a free trial to try the bed for 100 days that is completely returnable. The salesman never mention that to me either because I never would’ve purchased a bed if I knew that I cannot return the base.
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April 2023 by India Christovale
I’m writing a 2 part review based on my experience with the representative that sold me the mattress and based on my experience with the companies deliver service.1. The representative that sold me the mattress was Catalina, she was great.. kind, patient and professional.. she went above and beyond to help me pick out the right mattress and frame. So I have nothing but good things to say about my initial experience with sleep number based on my interaction with Catalina.2. The companies communication methods need improvement…I went into the sleep number store on March 15, 2023 and made my purchase (close to $5,000)…I was scheduled to receive my mattress delivery on March 27 (two weeks later.)… I was told was the usual time frame.. I was ok with that…but when my scheduled date came.. there was no show no call on behalf of sleep number… I waited 4hrs(9am - 12pm) and they never showed. I was rescheduled for Thursday. 30th between 9 AM and 12 PM…. and at 11:30 AM I received a call from sleep number stating they were not coming because the merchandise was not on the truck…… Once again I was rescheduled an entire week later to Saturday, April 8, 2023 between 9 AM and 12 PM… finally at 10:45 AM the mattress and bed frame arrived.My experience has been one of frustration and great annoyance…taking days off and many hours lost for nothing has left a bad taste in my mouth.Sleep Numbers reputation along with the cost of the mattresses should come with a higher level of consideration for the customers time, and money. While my issues were resolved by the many customer service representatives that I spoke to over the phone I wish that my experience would have been a better one.
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November 2022 by Ellen Taracido
Erwin Kessler is the best! He helped me understand the differences between Sleep Number beds vs other beds.
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November 2022 by Avram Barlowe
Erwin was excellent.
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November 2022 by Al B
rude beyond belief and dismissive
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November 2022 by Mónica Quito
Carolina such a nice seller
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September 2022 by Melba F.
The representative was very knowledgeable and very easy to deal with. He made the process very easy and fast. The only thing I am not sure about my purchase is why the Sleep Number Bed doesn't own the base that moves the mattress up and down and it does not allow to return it. The hope is that the mattress which is guaranteed for 15 yrs will last and so will the flex base that lifts the mattress. We bought the P5 split king flex. We haven't received it yet but we are very excited. Perhaps I will update the review once delivered.
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September 2022 by Sean Murillo
great experience at the store...no pressure to buy...salesman Walt was the best...had us try a number of beds showed us how it operates, and best part was he was not at all pushy...allowed us to talk add things remove things gave his personal suggestions...no just waiting on the delivery now and honestly cannot wait....thanks Walt!!!!
