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January 2024 by Sharon Crosson
Bad attitudes. Unscrupulous behavior. Manager is rude and spiteful.
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November 2023 by Donna W
The cashier who checked me out was one of the nicest people I’ve encountered in quite some time. My receipt says her name was Serena. Because I was waiting for my husband to pick me up after my Covid shot, I had occasion to browse about the store for about 45 minutes. In that time I saw the kind and very-patient Serena help several customers find what they were looking for. She had no problem taking them directly to the spot where the item was located. She knew where everything was! She was kind to the seniors and friendly to all. Thank you to Serena for restoring my faith in humanity!
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October 2023 by Elyse Kunz
This place is awful. No one ever helps. It is dirty. Staff is not friendly. Very unorganized. Do yourself a favor and go to Kelly’s in Coxsackie. It’s worth driving a little further to have courteous and helpful staff.
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October 2023 by Meg Vanderzee
Customer service is definitely lost in this store!
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August 2023 by St. Louis Bound
Miss rite aid. Always greeted by employees. CVS ignores customers. Can’t get someone to wait on you half the time. Told to use self serve register and half the time there are problems and the employees have to come help you anyway. Pharmacy is more friendly. But shorter hours are terrible.
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July 2023 by Spirit Cluster
Pharmacy is 5/5, always great service and friendly employees. Front end service leaves much to be desired. One of those situations where you feel like you’re bothering an employee by asking them to do their job (cash you out)
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May 2023 by Annmarie Polinsky
Never any cashiers up front. Always problematic self checkout. Then you have to wait for associate to help. If they’d pay a living wage this wouldn’t be an issue.
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March 2023 by Andrew Boyington
The over weight woman cashier was very rude 02/16/23 Slide my stuff to me and threw me a bag after I had to ask for one and she kept saying your all set. I was nice so I don’t what caused it. She may be upset about being over weight, I’m not sure
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March 2023 by Dude Man
Disgusted by the new procedures implemented at cvs forcing me to use the self checkout. And the rude attitude shown by the associates when they told me I HAD to use self checkout then proceeded to open register for someone behind me . They made it law for me as they stood there watching me then opened register for someone else.
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August 2022 by Kyle
Customer service is not what it used to be at this location. Pharmacy staff get five stars, always friendly, nice, pleasant and make you feel welcome. Since the new manager the store has fallen apart. Current manager has spoken negative about the store and it's current and previous employees in the store where people can hear. Last time I was here, manager overcharged me and did not use my coupon as asked, so I was out of $23 because I simply did not want to deal with the manager, as he was to busy talking gossip on the store. A store manager should always display a positive attitude, especially when dealing with customers. Very disappointed in the change of customer service at this location. Will only come now to pick up prescriptions, which is a shame because I used to love this location.
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August 2022 by Austin Wright
: You can dumpster dive in New York as long as you don't violate trespassing rules and follow your locale's statutes. I think a few people need to read up on their rights as a manager
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June 2022 by Howard B.
I call CVS to have a prescription full and the guy that answer the phone sounded like he had no Idea what he was to do kept putting me on hold about fulling a prescription (1) he said just the 1 I said yes told him what I had filled there before and that all I get there of course he put me on hold again. then some women pick up the call and told me I they can't just full 1 they would have to full all my prescription at CVS and that I can't have 1 there and pick up the other in a different store. Now my doctor calls in all my prescription at the same day each month and I have try before getting all my prescription there but they will tell you they have it all ready for you but when you get there they are out of something 1or 2 of them so I told her I would come back and pick them all at the same time she said no I can't do that I have to take what they had at that time. after that went on for a month she had me run there 5-6 time a week. ok let not go into how rude they are there. Now who ever is reading this if you can go to price chopper in Glenmont they always have nice demeanor and friendly to all. And if they don't have your prescription they would call you and let you know this before you get there.
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March 2022 by Fran Messemer
The Pharmacy department at the Faith Plaza, Ravena, NY store is ABSOLUTELY WONDERFUL!!!! I go there for medications several times a month. They are always friendly, courteous and helpful. I usually dont let people call me Fran instead of Francesca but the pharmacy staff has always been using Fran. They have a smile on even though it is hard to see with the mask, they ask how I'm doing and help me if I can't find something. The Pharmacy Manager, Allison is very caring to the customers and to me. I love this staff. 10 Stars.
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January 2022 by Blue Shirt Man
Don't expect any kind of customer service from the new manager at the front end of this store. He’s defensive, combative and rude,I complained to head office who said they would contact me and they never did. So poor customer service is consistent in and for this store. With each new manager( and there have been many) the customer service and the condition of the store declines.
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January 2022 by Lindzie Tratnack
The store has gone way down hill recently. Dirty, understocked. Embarrassing.
