Tops Friendly Market is generally well-stocked with fresh ingredients and products, including specific items like cilantro that can be hard to find elsewhere. The shelves are neat and clean, and carts are readily available. Many employees, including cashiers and managers, are noted as friendly, helpful, and engaging. However, experiences can vary with some newer cashiers who may not greet customers or handle transactions respectfully. The store can be busy with customers blocking aisles, and on occasion, shoppers may need to bag their own groceries. Despite some inconsistencies, many customers leave pleased and plan to return.