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November 2024 by Dominick Giombetti
Adam and Michelle are great. Michelle moved me over from TMobil, she did a great job. I went back because I decided to upgrade my phone and Adam helped me. He too is amazing. He has a warm smile and took time to show me the features of the phone. I had a lot of questions and he was patient, listened and set my mind at ease with the new phone. They both were great. I initially saw Brandon but happily switched to Adam as Brandon was no help, off putting and dare I say rude. If you go into the store seek out Adam and/or Michelle.
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October 2024 by Jim Hume
I went here so I could talk to someone in person. I waited a long time before I was able to. A woman, I believe, is a manager who came from out back, looked around with a bored look on her face, and then went in the back room. I told the salesperson what service I wanted, and he continued to try and sell me services I didn't want. I left disgusted with no plan.
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October 2024 by William Cavanaugh
Wait time is horrendous. Not enough representatives and not very efficient at moving people along. It's not a big surprise for Spectrum service.
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October 2024 by Susan Finley Brown
Frankly, a waste of time. We waited over 15 minutes at our Queensbury Store to be told that we would NOT receive new cable cards for our tivos. In spite of showing him/them a letter we received from the Company stating that we would. When I got home, I *CALLED* the company and spoke to TRUE customer service and "Robert" did their magic and they are sending us the NEW CABLE CARDS, that our local store said did Not exist. Our Queensbury location was not helpful; nor were they very friendly. Of course, I am only one opinion but I generally LIKE people and "our" guy was Not very friendly and, frankly, seemed unhappy in
his job. Granted, customer service is HARD...I did it for years BUT
I didn't see one person walk out of the store with a smile.
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October 2024 by Kelly Richmond
Customer wait time is ridiculous!!!!
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September 2024 by Michael
Understaffed!
Waited over an hour to return equipment and still 11th in line.
Customers ahead of me indicated they had already waited 3 hours.
Unacceptable service when paying such high monthly fees.
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September 2024 by Randy Holcomb
The customer service that I was provided was amazing. Everyone was friendly and knowledgeable.
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September 2024 by Daniel Long
Horrible customer service. Waiting hours to just return equipment.
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September 2024 by Chris Berglund
I was a walk-in without a reservation and I understandably had to wait, but only about 15 minutes before I was called and Brandon Flynn was the sales specialist who helped me and he was fantastic. I was there to lower my father's bill and he walked me through all the options and when all was said and done, my Father's bill was over $100 lower per month. Very satisfied with the service I received from Brandon
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September 2024 by Deborah Castriota
I recently became a Spectrum customer. Brandon Flynn, from your Queensbury, NY location was so helpful with this process! His guidance and great attitude helped me to make the right decisions. Thank you again!
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September 2024 by B Mullin
Very helpful, informative, polite and courteous.
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September 2024 by Robert Love
We're having problems with our new wi-fi router connecting to our printers. I went in to request a different model router. The guy who "helped" me was not friendly and acted like I was inconveniencing him. I explained the situation to him, and instead of asking me further questions or offering solutions, he began typing on his computer, went to the supply closet, pulled out a box, printed the invoice, and asked me to sign it. When I said I wanted to know about this router he was giving me, he said it was the exact same model, that is all Spectrum has, and there was nothing else he could do. All the while, he was chomping on his gum with open mouth.
Thanks to the lack of router choices and customer service, we are now looking into a different internet service provider.
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August 2024 by valeri kelly
The staff here is more then 5 stars! Dave helped me today after wilton ny spectrum refused to help me! I will ONLY go to queensbury spectrum!!
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August 2024 by Kathy French
Always have a good experience with friendly laughter here at Saratoga Springs store.
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August 2024 by Sherry Yattaw
David was our representative at Spectrum Queensbury, NY on 8/9/2024. Went into the store to change out an older cable box and he introduced us to xumo and explained how it performed. David also so kindly pointed out a better mobile phone deal that Spectrum offered as we’ve been with AT&T forever. Unbelievable savings with Spectrum and are greatly appreciative of his expertise and knowledge of switching 2 cell phones over and taking care of our cable box! David is truly an amazing asset to Spectrum.
