Spectrum Store
Cell Phone Stores,
Internet Service ProvidersHours:
894 US-9, Queensbury NY 12804 Hours
About Spectrum Store
The Spectrum Store in Queensbury provides services for Internet, mobile, cable TV, and equipment handling. Customer experiences at this location vary significantly. Several reviews highlight exceptionally helpful and knowledgeable staff members who successfully lowered bills, ported phone numbers efficiently, and provided patient, thorough assistance with setting up and understanding new products. These employees are described as great, amazing, and very helpful. However, other reviews report negative experiences. These include encounters with staff perceived as rude, unhelpful, or overly pushy in sales attempts. Management presence has been noted as disengaged, with one visitor observing multiple workers chatting instead of working despite no customers being in the store. Wait times can be long, and some customers have left feeling disgusted without resolving their issues. The store's performance appears highly dependent on which specific employee provides assistance.
Most Recent Reviews
January 2026
I went there to pick-up the modem replacement that I complained the night before which the on call technician have reserved and everything is ready right away. When I installed with the helped of the customer service, everything went fine during the activation.
December 2025
After a nightmare experience with Verizon, spectrum was able to quickly get my number ported back over. Adam at the queensbury location was great with helping me get my phone set up correctly and quickly. He was very knowledgeable and helpful!
September 2024
The customer service that I was provided was amazing. Everyone was friendly and knowledgeable.
More Comments(120)
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