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February 2024 by John B
Great service, Turn around, and Price!!
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October 2023 by Brad Coxon
Hi we showed up at Ricks with a flat tire close to the end of the day and was looked after right away. Good customer service and economically priced. Made our vacation! Thanks Eric
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September 2023 by Iron Mike
I was traveling from Western Mass to Lake George to do some biking. Do to carelessness on my part, my bike fell partially off my car rack and back wheel struck the ground and bent the rim. Stopped at Rick's Bike Shop on the way to Lake George and they got my bike right in. I had a new rim and was on my way in less than 1/2 hour. Super friendly and helpful staff. Thanks Rick's.
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September 2023 by Philippe Gauthier
While cycling back to Canada, I needed advice on a ‘wiggling’ bottom bracket. Had great service from Keith who’s despite not having the part in stock for a complete change, serviced the BB the best he could … which allowed me to finish the last 400 miles of my ride.Thanks Keith !!!
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September 2023 by Danford Baxter
Rick's bike shop annex at Gurney Mountain in Queensbury NY saved the day for my son. He had a derailleur blow up on the trail. The guy in their bike shed had a derailleur and had it installed and he was back on the trail in less than 20 minutes. What an amazing service to have at one of the best trail systems in the area. Thanks again for helping us get another great Gurney Mtn. ride in!
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September 2023 by Beth Tierney
We are traveling from Missouri to bike the Empire State trail and realized a flat tire, searched for a bike shop that could repair it quickly. Ricks bike shop came through, friendly and fast. Thank you
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September 2023 by Michelle Liptak
Great place with excellent service! We brought our old bikes in, they gave them both a great tune up and they work like new! Highly recommend!!
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July 2023 by Chase Gregory
Not really that impressed. I didn't seem to get the experience that others had gotten. No encouragment to get fitted to the right bike, it was just a feeling that they wanted to sell their inventory. I wont take my bike here for service because of the concern that my bike will go into some new college hire. On top of that the person that tried to sell me a bike used a variety of sizes without concern if the bike would fit, they were happy to sell me a bike and waste several thousand of my hard earned dollars.I'll still go in if other shops don't have the gear I am looking for, but I'd still rather take my money somewhere else.
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July 2023 by Amber Ring
We absolutely LOVED our experience with Rick's Bike Shop. They were an authorized shop for the brand of bike my son purchased with the money he had been saving up. Even though there was a closer shop (11 miles away vs. the 50 mile drive to Rick's from our home), we felt so comfortable with our interactions while making phone calls that we decided the hour drive would be worth it and we were right. They got the bike assembled quickly, gave us all the information we needed, and Adam helped us install the bike rack on the car to get the bike home. Bonus: it's a dog-friendly shop so we got to meet and pet puppers both times we went up (to drop off the unassembled bike and to pick up the finished product two days later). Their service was timely and the assembly charge was very reasonable. Everyone in the shop was friendly and helpful. I would 100% recommend Rick's to anyone and will certainly use their services again for any other bike needs.
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May 2023 by Michael Girard
This place is great. The people and pets make it. You’re never just buying a bike, you’re adopting a bike shop to shepherd you through your two wheeled experience. I think they’re going to be big.
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May 2023 by Sal
They are great! Super informative and very helpful in picking the right bike for what you want and need. Customer service is top notch and obviously their priority. Eric was great to deal with and the rest of the staff were all very nice.
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May 2023 by Alan LeBihan
another positive experience. They are a great team. The staff listens to your needs and makes suggestions to fit your need. They don’t try to sell you more than you need. They make Being a customer a personal experience which is why we keep going back
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May 2023 by Tim Scialabba
Great tune job on my mountain bike. Friendly and speedy service. I highly recommend heading to Rick's for any bike needs!
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April 2023 by Carolyn Curren
The staff at Rick's are always willing to help. We recently purchased 2 bells for our bikes which they were very willing to install. My bike will soon have a tune up, but a problem that I complained about was taken care of right way.
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March 2023 by John Herbaly
Customer service was amazing, purchased a bike for myself, and returned to purchase a bike for my wife and daughter as well. The staff was knowledgeable to help each of us find the bike that best fit our needs. They installed the accessories we purchased and adjusted the bikes as well.
