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January 2024 by Ernie Armfield
Horrible place to do business with! Will not stand behind their cars or the so-called "warranty" that they offer. My daughter bought her 1st used car(2013 Ford Escape) from them and within 3 weeks the car was in the shop 2-3 times for different repairs. Was told the warranty company would not cover 2 of the 3 issues. Fine. I(dad), paid $1500. for needed repairs, thinking that's it. Nope! Engine seized up one year later. $10k to replace it! Warranty company only willing to pay $2300. You know what the service manager says? It's her fault, even though the Ford dealership where it got towed to says it was a "catastrophic breakdown" within the engine that could not have been detected. Thanks to this dealership, I will never allow any of my daughters to buy a used car from Queensbury Auto Mall. Buyer Beware!
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September 2023 by Jamie
Hands down the best place to buy a vehicle! Talk about a Home Town feel with people that care. Matt, Sr. and Matt Jr are very professional, and met all my needs, they worked with me and made it an easy seamless transition into a new vehicle, they went above and beyond for me, I can’t say enough about this family, they really do care about their customer. Their Inventory is top notch, with all makes and models, trucks, SUVs, cars, vans etc..They made the buying experience very easy and smooth. 5 Stars all around . Above and beyond customer service , and Jody and the guys out back in the service department are good people that care about their customers and stand by the work they do. I suggest anyone looking for a newer vehicle to come to this dealership and be amazed about how easy it really is, they will do all the hard work for you. All you have to do is choose a vehicle that you want and they will handle the rest hands down the best dealership in the area. John is also very knowledgeable and helpful as well, what a great experience!! Thank u gentlemen ? ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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September 2023 by Adam Rickett
DO NOT TRUST THIS PLACE. recently bought a 2015 GMC from here and upon leaving I noticed the headlights were vexed and I had a big shimmy in the steering wheel. I brought the truck back and they fixed the lights and told me the shake was a “common issue”. 6000 miles later I got new tires put on and the mechanic told me ALL of my ball joints are worn. My best guess is my truck was fraudulently inspected before I received it due to the problems with the lights and the ball joints
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May 2023 by Frederick Family Fun
5 stars is simply not enough! John went above and beyond! He not only made our first ever vehicle purchase possible, but hassle free and put us in our dream vehicle. I can not recommend them enough and look forward to working with them in the future! You will appreciate coming here.
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April 2023 by kathleen gowen
Purchased our third vehicle through Matt and John… and it most certainly won’t be our last one bought through them. Not only do they offer LCS (Legendary Customer Service), but they are TRUSTWORTHY. How many dealerships can you say THAT about? Fantastic deal (again) from these folks!! We appreciate them Very Much
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March 2023 by Jennifer Burnette
Great service! Quick turn arround on a newer vehicle. Helped me get financed through sunmark credit union for a reasonable interest rate. Friendly service. Would reccomend.
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March 2023 by evie
john & jody go above and beyond to make that personal connection between them and the customer. very accommodating to purchasing my car and when problems occur they made sure i was in the right hands.
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March 2023 by Dark Angel Cutlery
Very bad experience. Still fixing problems six months later on my daughter’s first car experience . No scruples... I cringe every time I think of what they did to my little girl. Karma always comes back around.
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February 2023 by Kevin Davidson
So far, so good. I bought my first car here a couple months ago and it was a great experience. Matt Jr. was very nice and straightforward, and was willing to show me a car they just got in and hadn’t cleaned yet. That ultimately ended up being the car I bought, partially thanks to him not listing it and saving it for me.The car is in great shape and has held up well. No complaints!
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February 2023 by Kim Scott
I brought my Jeep in for routine service and it was a great experience. They were professional, courteous, no pressure and had everything done when promised. They suggested replacing tires in a few thousand miles and I appreciated the heads up instead of pressuring me to buy asap. I'll definitely be going back when the time comes.
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February 2023 by Kate Edgerly
Fast service and quality work- good communication & fair pricing. Car was left spotless even after mechanics were inside! Very impressed!
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February 2023 by K S
I brought my Jeep in for routine service and it was a great experience. They were professional, courteous, no pressure and had everything done when promised. They suggested replacing tires in a few thousand miles and I appreciated the heads up instead of pressuring me to buy asap. I'll definitely be going back when the time comes.
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November 2022 by Mike Keever
The drawback from this place is the parking. But that's because of the large inventory. I actually don't have any problems because of the parking, I was just stating a fact. They were very helpful and told me about my credit issues which I really didn't know about some of the outstanding things.I would definitely buy a vehicle here, I just have to take care of some of my stuff first.
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June 2022 by Brianna Lucynski
I purchased my first vehicle from Matt at Queensbury Auto Mall. I am 19 years old and a full time college student so it was important to me that I find an affordable and reliable vehicle. With the help of Matt and the advice of my parents I was able to find the perfect car for me. However after I brought the car home, things started to turn sour (like a lemon). After driving the car for two days the radiator began leaking. Not even an hour after scheduling an appointment for the radiator to be looked at by QAM, my check engine light came on. This was justifiably unnerving. I put down my entire savings into this car and would be financing it for 4 years. At this point I just wanted to get my money back. John refused to give me my money back for the car but assured me the car was fixed and now “100%”. I picked the car back up today and drove it maybe 20 miles before the check engine light came back on.
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May 2022 by Jerry Woo
I went for a jeep wrangler the whole experience was great they treated me and my wife very well, everything went smooth and im very Glad for matt for making the visit very pleasant…Great business !!!
