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“Tanya and staff were wondering in assisting my boyfriend and I in finding my engagement ring and even helped us customize it and get everything squared away. Nice, easy, and very knowledgeable. 10/10 would recommend.”
“The individual who assisted me with my ring repair was knowledgeable, kind, and personable. The jeweler spoke to me and told me exactly how my diamond ring would be repaired and soldered to my wedding band. I was very pleased with the service overall.”
“I went in a day before my Dad’s 84th Birthday, looking to have his chain extended. I was given options at an affordable price. I told them I know it was late notice and certainly did not expect it by his birthday tomorrow .I was asked me to bring in the cross that he wears on the chain. The chain and cross were cleaned along with a nice gift bag! I was thrilled! Lastly, I received a call to pick up today. The same day! I was very appreciative and it brought a smile to my Dad’s face!❤️”
“BEST STORE EVER! I came to visit from New York and wanted to buy some stuff. I couldn’t stop though. The store has a huge selection of everything. And the owner is knowledgeable and very helpful. She answered every question I asked and really helped me and guided me. She also gave me a discount in the end because I bought so many things. I’ll definitely come back there again!”
“Love Minky Mink! We’re so lucky to have a spot like this in Downtown Glens Falls. Maura and her team are always so helpful and make for a great shopping experience everytime.”
“Enrico made a cuff for me that was stunning. He used two strips of silver which he engraved. He put 2 pieces of turquoise and 1 piece of spiney oyster, 2 leaves along with two geckos. Besides all that, he did it in less than 24 hours. He does exceptional work. Truly an artist at his craft.”
“A Truly Unforgettable Costumer Service Experience
About two years ago, I bought a beautiful ring from Phases Store in Lake George. Not long after, a small piece of the ring came loose. I reached out to the store through Instagram, and they immediately responded with kindness and a promise to help.
Since I only visit Lake George once a year and the store relocates to Florida during the winter, I held onto the ring until I could return. This weekend, I finally made the trip back—and what happened next completely blew me away.
When I spoke to the owner, he told me that after my message two years ago, he had already contacted the designer and ordered a replacement ring for me. He had kept that ring in his car ever since, waiting for me to come back. Two whole years! The moment I returned, he handed me the new ring—no hassle, no reminder needed. I was honestly stunned.
I have never experienced customer service like this before. It was not only thoughtful, but deeply genuine and personal.
Phases Store doesn’t just offer beautiful, high-quality designs—they also offer something truly rare: unmatched care and integrity. I am beyond happy with my new ring, and even more touched by the way they stood by their promise after all this time.
If you’re ever in Lake George, make it a point to visit. You’ll find stunning pieces and people who truly stand behind what they sell.”
“My wife and I visited while on vacation because she wanted a permanent bracelet. A new employee, still gaining experience, put it on. Unfortunately, the weld wasn't great and it broke.
The gentleman who assisted us was incredibly cool and polite. He was just new to the task.
I called them to explain what happened, and they immediately refunded the broken bracelet, which was super cool.”
“One of the only shops I saw in Lake George with OFFICIALLY LISCENED Pokémon Plushies! Thank you for selling real products. Picked up some other items and the shop keeper was friendly and helpful.”
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“Christmas experience at The Blackburn Gallery - it is my go to gallery for framing needs. They provide many options with expert advice so you cannot go wrong. The end product is always absolutely gorgeous.Browse the gallery and you will find unique gifts. For my grandson an airloom ornament, my mom a beautiful framed work of art, and for myself unique earrings. Oh yes, they also framed two drawings.Prices are reasonable, service is efficient, professional, and with great care.”