-
September 2024 by billy bird
Very poor customer service ordered tccm online was sent bcm called multiple time to try and get correct part that was ordered was told online purchase was different than buying from then directly so I reached out online with no help or response from them that way either. Poor poor business practices
-
September 2024 by Greg Sears
If the person that waited on you is not there each sales associate will give you off to another sales associate. They he or she is not there but rudely hangs up on you as soon as you say I want a refund. I haven't gotten a call my part was ready or not been over a week. They don't care there.
-
September 2024 by alber abd
Very helper guy , Everything excellent
-
September 2024 by Emily Tucker
Best customer service.
-
September 2024 by Richard Lasky
Rich was very easy to work with. He handles my request in a very prompt and professional manner. If you ever need parts for your auto I highly reccomend that you make sure to get ahold of Fenix parts.
-
July 2024 by BCRich 1975
Purchased a front subframe. Part could not be installed due to it being tweaked. Bolts simply would not line up. Our sales representative is a great guy to work with (Rich), but on a corporate level, we had requested some pricing flexibility or adjustment considering we had to do this job twice due to a faulty part that was supplied to us. We were clearly told that there would be zero compensation issued for the hassle, which in good faith, Fenix should have offered something. Leaving 2 stars because we like Rich...
-
June 2024 by Rebecca Moon
Brian Palmer is the best!!!! Exactly perfect in every way.
-
May 2024 by Doug McGraw
Bought a transmission from them for my sister’s Toyota Camry installed it and it was complete junk. Took the transmission out as they supposedly have a 100% warranty to find out they needed me to speak with a “transmission specialist”. Needless to say they wanted me to reinstall and take pictures showing no codes on the dash, after wasting a day of installing the faulty part I was given instructions to change the transmission filter which was completed. It’s now been 15 days and not a once have they apologized for giving a faulty part or offered another transmission. Don’t do business with them, take your business to Browns Salvage of Castleton VT.
-
May 2024 by Mel Mel
Worse place to do business with
-
May 2024 by Lawrence Collision Center plus
very good work.
-
May 2024 by JW
Very helpful. The RF fender for a 2014 Cruz was like new. I didn't expect a 10 yr old fender to be in such great condition.
-
May 2024 by Brian Paredes
Easy to speak to the representative and very helpful with finding the correct part that is needed
-
March 2024 by Pete Dudley
Ordered an engine and once installed, didn't run. Investigation revealed the timing set was toast and the valve train appears to be wasted as well. Fenix was supplied with all the information and documentation they required, although seemed completely irrelevant. They have since been unresponsive on the matter except to send another short block (NOT A COMPLETE ENGINE AS WAS PAID FOR) but not cover the labor of swapping the block into the car to "fix" the engine. Constantly patronizing my girlfriend and telling her "we're doing this on good faith".
Clearly the engine wasn't tested as was advertised, their "30-day, no hassle money back guarantee" is a load of horse hockey too. They don't want to fix the issue nor pay for their mistakes.
HIGHLY DO NOT RECOMMEND
-
March 2024 by Володимир Шкоропар
I ordered a rear bumper, delivery should be in 3 days! It's been over a week and nothing! very bad service!
-
December 2023 by Scott M.
I was told 200$ for a headlight and Jerry's said it had to be pulled so there a wait so I called Cornells and they said 75$ and asked my name and said we will have that pulled and ready b4 u arrive and they even offer to deliver something fishy big price difference so I'm going to Cornell now I've been Jerry's for years and I wish I found Cornell sooner I would have saved thousands
