Citizens

Banks
Hours: Citizens is a bank committed to helping customers bank better, with around 1,100 branches in 15 states and over 3,100 ATMs. Customers can stay connected through their online services, including an award-winning mobile app and a customer contact center. The bank prides itself on providing professional and caring service, with staff who follow through and respond to questions, even during challenging circumstances. For example, a customer appreciated the support received from a staff member during estate settlement and account management. However, some customers find the bank’s hours limiting, as branches like the Glen Street location are only open from 9 am to 4 pm, making it difficult for full-time workers to access in person. Despite this, long-term customers have expressed loyalty and high satisfaction, citing great service and helpful staff over the years. Overall, Citizens is dedicated to offering accessible banking options and supportive service to its members.

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